Sales & Revenue Operations Coordinator

SALES & REVENUE OPERATIONS COORDINATOR

The Sales & Revenue Operations Associate exists to drive and sustain revenue growth for the division by combining  hands-on-sales execution with the operational infrastructure that supports it.

This role is responsible for generating and converting pipeline through outbound and inbound sales activity, while simultaneously building and refining the systems, tools, and processes that allow the sales function to scale efficiently. As the division grows quickly, this position ensures no leads fall through the cracks, no process bottlenecks go unaddressed, and the sales engine remains both effective and adaptable.

Responsibilities Include:

OUTBOUND & INBOUND SALES

• Proactively prospect and qualify new leads (clinics, distributors, healthcare providers) via calls, email, LinkedIn outreach, etc.
• Respond promptly to inbound inquiries, qualify need/fit, and route or convert opportunities
• Manage a personal pipeline of qualified leads through to handoff or close, maintaining aggressive follow-up cadences
• Conduct product demos/introductory calls to educate prospects on NasoNeb products
• Collaborate with internal teams and agencies to respond to customer feedback via email, calls, on social platforms, eCommerce sites, etc., for quick and effective responses and/or issue resolution

SALES ENABLEMENT

• Build and maintain sales collateral: pitch decks, one-pagers, battlecards, and proposal templates
• Support onboarding/training resources as sales team grows
• Attend clinical and industry meetings, and trade shows where required

SALES OPERATIONS

• Own and continuously improve CRM hygiene, pipeline stages, and lead routing logic
• Track and report on key pipeline metrics (conversion rates, cycle time, lead source performance, etc.) to leadership
• Identify bottlenecks in the sales process and implement fixes – new sequences, tools, or workflows
• Work with Sales to support timely lead handoffs, consistent CRM processes, effective sales follow-up, and visibility into pipeline activity
• Manage event planning for clinical and industry meetings, and tradeshows

HEALTH & SAFETY

• Ensure compliance with relevant health and safety legislation, including the Workplace Safety and Insurance Act, the Occupational Health and Safety Act, etc.

QUALIFICATIONS

1. Degree or Diploma in Business, Marketing, Digital Health, or a related field
2. 3+ years of experience in a sales, sales operations, or revenue operations role
3. Animal health, medical device, or healthcare experience preferred
4. High emotional intelligence with a growth mindset
5. Ability to learn quickly to support execution
6. Comfortable being both a doer – prospecting and calling – and a builder – developing systems, processes, and reporting
7. CRM proficiency, such as HubSpot or Salesforce
8. Experience on platforms such as Excel and Power BI
9. Advanced verbal, written communication and presentation skills
10. Highly organized and strong attention to detail, able to juggle live deals and behind-the-scenes operations simultaneously
11. Thrives in a fast-paced, high-growth environment where priorities shift quickly
12. Comfortable making decisions and iterating without waiting for a fully built playbook
13. Demonstrated ability to influence others towards a desired outcome

At an applicant’s request, TMI will make accommodation to its recruitment process to meet the needs of applicants with disabilities.