Hospital Services Team Leader (Morrisville)

On-site in Morrisville - Sunday-Wednesday 8:00pm-6:30am. 

Position Overview

The Hospital Services Team Leader is responsible for assisting the Director of Manufacturing Systems and Hospital Services and the Supervisor of Hospital Services in overseeing the daily activities of the Hospital Services Department. The Team Leader will provide assistance with staff supervision, meeting hospital demands, customer service, and training. Excellent customer service skills and being a team player are required.

Essential Functions

Organizational Responsibilities:

• Understands and supports the quality goals of the company
• Adheres to the organization’s Quality Plan and Quality Essential Process Description

Hospital Services Tasks:

• Aids in training staff in the Hospital Services Department
• Performs modification procedures of blood products as needed (irradiation, washing, freezing, etc.)
• Performs QC/maintenance for all equipment used in the Hospital Services Department
• Ensures that all orders are filled and delivered in a timely manner
• Performs all procedures for the shipping and receiving of blood components
• Assists in inventory management and stock rotation of blood and blood components
• Provides support to hospital blood banks served by the blood center

Documents and Record Management:

• Ensures procedures and forms are uniform and adhere to the organization’s document control directives
• Complies with the organization’s document control directive in terms of uniformity of design and layout; document approval and use; and avoidance of antiquated documents
• Ensures records are generated according to instructions in related procedures, and those applicable regulatory requirements and accreditation standards are met in terms of record review, retention, and storage

Administrative Tasks:

• Assists with supervising, coaching, and training of assigned staff
• Provides input regarding staff performance and evaluations
• Directs work flow of Hospital Services and ensures communication between shifts
• Ensures completion of duties by staff members
• Assists in procedure development and implementation
• Assists in reviewing records
• Assists in maintaining appropriate levels of supplies and materials needed for Hospital Services

General Work Practices:

• Practices good customer service relations with co-workers, clients, and the general public
• Operates company vehicles in a safe manner
• Maintains a clean and orderly work area
• Produces accurate, precise, and legible documentation
• Performs on-call duties as assigned
• Other duties as assigned or required

Minimum Qualifications

• High School Diploma or GED
• Experience in Hospital Services, blood bank setting or laboratory setting
• Experience in a regulated environment (FDA, AABB, CLIA) strongly preferred
• Valid Driver’s License with no major infractions and dependable transportation
• Ability to read, understand, and follow written and verbal instructions
• Ability to follow SOP in a heavily FDA regulated environment
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors and co-workers
• Ability to organize and prioritize workload and meet deadlines
• Ability to establish and maintain effective working relationships with staff, management, and peers.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting and/or pulling/pushing up to 50 pounds
• Standing or walking for an extended period of time
• Bending and twisting