Security II Lead

The Security Lead II plays a vital role inmaintaining a safe, secure, and professional environment at the Frost Bank Center and all surrounding SS&E properties. This individual ensures compliance with all established security policies and procedures while providing direct supervision, training, and leadership to a team of security officers.

The Security Lead IIis responsible for controlling access to restricted areas, responding to alarms and emergency situations, andmaintaining vigilance inidentifying and mitigating potential safety or security risks. This role also supports event readiness,facilitates credential management, and ensures that all operations are conducted in alignment with SS&E’s commitment to safety, integrity, professionalism, and exceptional guest experience.

This position serves as the primary on-site security contact during assigned shifts and exercises independent judgment to maketimely operational and emergency decisions in the absence of senior leadership.

What You’ll Do: 

• Access Control– Monitor and control access to restricted and secured areas (e.g., event level, loading dock, locker rooms). Operate and oversee alarm systems, surveillance cameras, and other security technologies tomaintain situational awareness
• Patrols & Emergency Response– Conduct regular interior and exterior patrols of SS&E properties. Respond promptly and effectively to alarms, incidents, and emergencies following Frost Bank Center security protocols.
• Operational Readiness – Support the Security Manager in ensuring the facility’s readiness for events and daily operations. Coordinate with internal departments and external agencies to implement emergency and life-safety procedures.
• Risk Management & Compliance – Ensure adherence to all SS&E, NBA, and local public safety standards.Identify and report safety or security hazards,assist in risk assessments, and recommend corrective actions.
• Documentation & Reporting – Prepareaccurate and detailed reports, including incident, accident, and daily activity logs.Maintain chain of custody for evidence and ensure reports comply with confidentiality and regulatory standards.
• Communication & Service – Communicate professionally and effectively with guests, employees, vendors, and public safety officials. Provideaccurate information and customer-focusedassistance in a courteous manner.
• Event Coordination – Collaborate with Event Operations, Guest Services, and other departments to plan and execute security measures for all events, ensuring a safe and positive experience for attendees and staff.
• Team Oversight – Provide ongoing leadership, mentoring, and direction to security officers. Ensure tasks are completed efficiently, safely, andin accordance with SS&E policies and procedures.
• Credential Management – Oversee the credentialing process for SS&E employees, contractors, vendors, and guests, ensuring all requestscomply with access control policies.
• Lost & Found Management – Maintainaccurate logs and secure storage for lost and found items. Coordinate with guests and internal departments to ensure theappropriate return of recovered property.
• Technology & Systems Oversight – Utilize and troubleshoot security-related technologies, including access control, CCTV, alarm, and visitor management systems. Report system malfunctions promptly for maintenance resolution.
• Training & Development – Participate in and lead periodic training sessions related to emergency procedures, safety compliance, and customer service expectations for the security team

Who You Are:  

• High school diploma or equivalent required; some college coursework preferred.
• Minimum3+ years of experience insecurity, law enforcement, military, or related protective services field.
• Minimum2+ years of supervisory or leadership experience.
• Mustpossess or be able to obtain andmaintain aTexas State Security License.
• Knowledge of security principles, practices, and technologies including CCTV, alarms, and access control systems.
• Proficiency inMicrosoft Office Suite, incident reporting software, and digital security systems.
• Excellent written and verbal communication skills.
• Ability to work flexible hours, including evenings, weekends, overnights, and holidays asrequired.
• Valid Texas driver’s license with an acceptable driving record preferred.

Physical Requirements:

• Ability to lift and carry up to 25 lbs.
• Ability to perform prolonged standing and walking during shifts, including in extreme weather conditions.
• Ability to perform exterior patrols by foot or bicycle as needed.
• Must meet andmaintain SS&E dress and grooming standards reflective of the organization’s brand and professionalism.

Working Conditions:

• Work is performed in a combination of indoor and outdoor environments, including high-noise or high-traffic areas during events
• Requires frequent interaction with guests, vendors, and staff in fast-paced or high-stress situations.
• May involve exposure to physical hazards or confrontational situations requiring de-escalation skills.

Additional Information:
The Security Lead II mayrepresent the department in cross-functional safety or operations meetings. This position plays a critical role in enforcing security standards and protecting SS&E’s people, property, and brand reputation. All responsibilities must be performed in compliance with SS&E’s policies, local and federal regulations, and best practices in venue security management.