In Room Dining Order Taker - AM

Overview:

Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you’ll love working with the Omni Nashville Hotel – apply today!

To ensure proper order taking of all In Room Dining orders.

Responsibilities:

• Answer all in-room dining calls promptly and professionally using proper phone etiquette
•     Accurately take guest orders, including special requests and dietary restrictions
•     Enter orders into the POS system with precision and attention to detail
•     Upsell menu items, specials, and beverages to enhance guest experience
•     Coordinate with kitchen and service staff to ensure timely and accurate order deliver
•     Monitor order status and follow up to ensure quality and guest satisfaction
•     Handle guest inquiries, concerns, and complaints in a courteous and efficient manner
•     Maintain knowledge of menu items, ingredients, allergens, and daily specials
•    Ensure all orders meet hotel standards and service timelines
•    Assist with administrative tasks as assigned to include order tracking and reporting
•   Complete assigned side work to include: polishing and rolling silverware, polishing glassware, amenity set up, delivering food and amenities, and set up of trays and orders

Qualifications:

• Knowledge and understanding of food menu, wine list, and beverage menu
• Ability to multi-task in a high paced environment
• Be able to make quick decisions and possess good judgment
• Excellent communication and interpersonal skills

• Must be TABC certified

• Intermediate level Micros skills
• Maintain a professional business appearance, attitude, and performance.
• Ability to work flexible schedule to include weekends and holidays