General Manager | Falcon's Nest | Full Time

Overview: 

The Restaurant Manager is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures and lead a team of associates to provide memorable experiences to both guests and team members. 

Responsibilities: 

• Responsible for assigned shift, assisting in overall management. 

• Complete environmental checklist for dining room. 

• Spot check liquor pars. 

• Order daily supplies. 

• Hold pre-meal meetings. 

• Follow up on established training steps. 

• Handle guest comments and complaints and ensure guest satisfaction. 

• Stay on the floor during peak hours. 

• Communicate with guests and receive feedback. 

• Observe, teach and elevate staff’s service. 

• Monitor each guest experience. 

• Examine food preparation and beverage presentation. 

• Maintain condition of dining room. 

• Scheduling, completing weekly payroll, and forecasting both weekly and monthly. 

• Participate in interviewing new employees as needed. 

• Prepare maintenance request and follow-up. 

• Monitor food and liquor requisitions and food waste. 

• Check bar controls, shot glass use, red lining, and bottles totally empty daily. 

• Must be familiar with and adhere to all liquor liability laws. 

• Must know emergency procedures and work to prevent accidents. 

Qualifications: 

• 4 years+ leadership experience in a Restaurant General Manager role is highly preferred. 

• Experience working in a sports bar is required 

• Must have previous experience in a busy, fast paced working environment. 

• Must have the ability to manage deadlines and support a team. 

• Understanding of Food and Beverage financials including cost and par controls is required 

• General knowledge of Microsoft Word, Excel, and PowerPoint. 

• Must have a strong attention to detail as well as strong customer service skills. 

• Must have understanding of beer, wine, and cocktail beverage creation knowledge. 

• Must have unexpired Food Handlers and TIPS – or obtain upon hire. 

• Must be able to work a flexible schedule including nights, weekends and holidays. 

• Must be able to stand and walk for an extended period of time or for an entire shift. 

• Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance. 

• Must be able to work indoors and outdoors.