Group Rooms Coordinator | Full Time

Group Rooms Coordinator

Overview:

Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the department’s day to day activities.

Responsibilities:

• Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.

• Attend weekly group pick-up meetings.

• Run group arrivals lists daily for future arrival dates, and no-show reports daily.

• Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.

• Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information.

• Report to the Reservations Manager and the Director of Revenue Management.

• Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history.

• Complete Group Commission Report, after group’s departure.

• Monitor room type availability daily.

• Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.

• Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.

• Complete competition rate analysis as needed.

• Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations.

• Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.

• Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor.

• Assist in completing all fax and email reservations.

• Research outstanding Travel Agent Commissions for groups.

• Research and charge for all no-shows, cancelations, and deposits.

Qualifications:

• Knowledge of four-diamond / four-star customer service standards

• Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)

• Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)

• Previous experience using passkey, nomadixcms, and iMeeting planner app (preferred)

• Proficient computer skills on Microsoft Office, Excel, and Word.

• Excellent and professional communication skills.

• Highly detailed, and able to maintain excellent organizational skills – while working in a fast pace environment.

• Ability to multi-task while working on up to 50-60 future groups.