Assistant Guest Services Manager

Assistant Guest Services Manager

Overview:

Assist with the oversight of bell, valet, and parking operations resulting in high levels of guest satisfaction and associate development

Responsibilities:

• Supervises and manages the day-to-day operations of the Guest Services and Parking Operations.

• Assist with training, counseling, and coaching all associates according to standard operating procedures utilizing Omni based tools with continued focus on exceeding service expectations.

• Assist with following all Loss Prevention procedures regarding guest property, safety, and security.

• Assist with continued focus on financial aspects of the department related to revenue and expenses.

• Responsible for all guest services and parking staff and controls all activity within the department.

Qualifications:

• To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions

• Resort experience with an emphasis on Front Office and Guest Services.

• Must have previous supervisory experience and excellent communication skills.

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• NECESSARY LICENSES/ CERTIFICATIONS

• Must have a valid state issued driver’s license and be able to provide a clean DMV printout.

• TIPS Alcohol Certification is required upon hire.

• PHYSICAL REQUIREMENTS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, feel, reach with hands and arms.  The employee is occasionally required to sit, stoop, kneel, crouch, or crawl.  The employee must constantly lift and/or move up to 25 pounds.