In Room Dining Supervisor

Overview:

The Supervisor is responsible for supervising the activities of the room service staff. Their main concern is to ensure that guests are consistently serviced in a courteous, efficient and unobtrusive manner. The Supervisor will have full responsibility in the absence of Assistant Room Service Manager.

Responsibilities:

• Ensure optimal performance in the day-to-day operation.

• Assist Room Service Manager and Assistant Room Service Manager in training of the staff.

• Check the waiters' orders and set-up.

• Control order load of the waiters.

• Assign waiters and service attendants duties.

• Check on tray and table removal.

• Establish and maintain cohesive and effective Associate relations.

• Inspect daily set-up, presentation and delivery of amenities.

• Handle the execution of the hospitality.

• Maintain guest contact.

• Conduct administrative work requirements.

• Performs related duties and special projects.

• Provides functional assistance and directions to the Room Service operation.

• Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.

Qualifications:

• Good communication skills both written and verbal

• Enthusiastic and friendly with a positive attitude

• Must have previous food and beverage experience in fine dining or hotel

• Room Service experience is preferred

• Must be able to work a flexible schedule including AM & PM shifts, weekends and holidays

• Minimum high school diploma

• Must have TIPS Certification & food certification.

• Must be able to work a flexible schedule including weekends and holidays

• Candidates must be able to speak fluent English