Payroll Generalist

JOB PURPOSE:This Payroll Generalist role is responsible for the accurate, compliant and timely processing of complex hotel payroll which includes a union CBA.  This position combines hands-on payroll expertise with sound judgment, effective escalation management and a strong commitment to employee-focused problem solving.  The Payroll Generalist serves as a trusted resource for complex payroll issues, providing guidance and support to management. 

ESSENTIAL JOB FUNCTIONS:

• Maintain full responsibility and accountability for all functions of the Dayforce payroll process, ensuring payroll is processed accurately, timely and in accordance with established policies, procedures, and regulatory requirements.
• Process complex union payrolls accurately and in full compliance with applicable collective bargaining agreements, union requirements and federal/state/local regulations.
• Process bi-weekly payroll, including the accurate calculation and verification of regular wages, overtime, tips, service charges, bonuses, deductions, adjustments and other compensation-related items.
• Manage and resolve all payroll adjustments, corrections, exceptions and time-sensitive payroll matters while ensuring appropriate documentation and approvals are maintained.
• Verify wage calculations, payroll transactions, employee data and supporting documentation prior to payroll completion.
• Maintain accurate and up-to-date payroll records and ensure the integrity and confidentiality of all payroll and employee information.
• Assist ASC in managing union payroll activities, including payroll system setup, deduction and benefit administration, reporting, remittances and compliance documentation.
• Perform daily, weekly, and monthly payroll reporting and analysis, including the preparation, review, reconciliation and distribution of required reports.
• Reconcile payroll accounts and investigate and resolve discrepancies promptly and accurately.
• Conduct internal reviews and periodic audits of payroll transactions, procedures, and controls; identify potential issues and recommend process improvements to strengthen accuracy, efficiency, and compliance.
• Maintain comprehensive documentation to support payroll reconciliations, audits, regulatory requirements, union compliance and ongoing operational controls.
• Train and support managers in the proper use of timekeeping systems, including accurate and timely enrollment of associates in the timeclocks.
• Perform other payroll-related duties, special projects and responsibilities as assigned to support the effective and efficient operation of the payroll function.

QUALIFICATIONS:

• Bachelor's degree in Accounting, Finance, Business Administration or related field
• Experience with payroll software such as Dayforce
• Strong understanding of payroll laws and regulations
• Union payroll experience required - including familiarity with collective bargaining agreements, union deductions and reporting requirements
• Excellent analytical and problem-solving skills
• Advanced Excel skills required, including pivot tables, lookups, moderately complex formulas, reconciliations and data analysis to support payroll analytics, audits and project work
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Effective communication skills with the ability to explain payroll concepts clearly to team members and managers
• Ability to maintain confidentiality and handle sensitive information with discretion and sound judgment
• Comfortable working independently in a fast‑paced, deadline‑driven environment

ENVIRONMENT & POSITION ANALYSIS

• Move, bend, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Requires the ability to sit for an extended period or for an entire work shift. 
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

TOOLS & EQUIPMENT:

• Desktop computer (Dayforce, Micros R&A, Opera, Agilysys Spa, Microsoft Office, Oracle EBS) printer, telephone and copier/scanner