PM Doorperson

Doorperson

Overview

Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs.

Responsibilities

• Greet guests and welcome them to the hotel.

• Unloads guest luggage from a variety of types of transportation andbrings inside to the bell stand.

• To assist thebell stand in the transport and storage of guest luggage as needed.

• Direct/Escort guests to the Front Desk.

• Calls fortaxi, or othermethod of transportation, as needed.

• To properly log all trips originating from the “bell stand”.

• Knowledgeable of all hotel amenities.

• To be fully acquainted with different points of interest.

• Loads luggage into a variety of types of transportation for departing guests.

• Thank guests for choosing our hotel upon their departure.

• Ensure the public areas (lobby, front drive)is maintained, clean and tidy by partnering with the Housekeeping Department.

• Controls the traffic flow in and out of the motor lobby.

• Interact with other departments to ensure that guests’ needs are satisfied.

• Speak to guests in a friendly, warm manner, making them feel welcome at the hotel.

• To proactively work to seek out ways in which to improve the hotel experience for our guests.

• Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.

• Maintain a professional,neat and organized appearance according to Omni standards.

• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.

• Attend allrequired department trainings and meetings.

• Perform any other duties required by management.

Qualifications

• Previous hotel experience is required.

• Validdriver’s license required.

• Ability to stand for the entire scheduled shift.

• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

• Knowledge of the surrounding area andall of its attractions.

• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.

• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.

• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.

• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.

• Must possess the ability to handle stressful and busy hotel operations. Ability tomaintain a positive and professional demeanor and composure at all times.

• Must have the ability to report to work on time and when scheduled.

• Must have the ability to stand and/or walk for extended periods of time.

• Must meet standards of appearance andmaintain a high level of personal hygiene at alltimes.

• Clear, concise written and verbal communication skills.TheCandidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.