Director of Restaurants and Outlets

Overview:

To ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. To provide senior level guidance, and support to the hotel’s Food and Beverage Outlets.

Responsibilities:

· Responsible for planning, evaluating, organizing, and directing the activities of all hotel restaurants and bars to include managers, and hourly staff.

· Ensures that all policies, procedures, and guidelines are followed by department personnel.

· Ensures that all departments meet all federal, state, and local regulations affecting the hotel, Food & Beverage operation, its associates and guests.

· Knowledge of North Carolina liquor laws. Strong familiarity with beer, wine, and spirits; local knowledge preferred.

· Provides the necessary training, motivation, and leadership for all department personnel.

· Responsible for the department’s service scores, as measured by guest satisfaction surveys.

· Responsible for all administrative duties which are necessary in the functioning of the department.

· Consistent maintenance of/and refinement of service standards.

· Correlation of all restaurant’s P & L statements, and financial information monthly.

· Assists F&B Managers and Executive Chef /Sous Chefs in refinement of successful daily menu specials, holiday offerings & guest activations.

· Assure consistent maintenance of corporate Food and Beverage systems and control procedures in all front of house operations.

· Assure unit management development through well planned cross training programs.

· Review all purchase requests of unit managers prior to submittal to the Food and Beverage Director.

· Consistent maintenance of environments of all outlets and related areas.

· Maintenance of all outlet key control procedures.

· Supervises end of month inventories of outlet managers, and coordinates with Food and Beverage Director and Purchasing Manager.

· Assures adherence to cashier reconciliation of all over/short, missing check reports, full bottle sales slips, check issue and return procedures and other related cashier reporting and accountability procedures.

· Maintain adequate china, silver, and glassware inventories, including par levels and timely ordering, while managing costs effectively

· Maintain adequate linen inventories for all outlets, maintain pars, place timely orders, and coordinate laundering with the Director of Housekeeping

· Assures full adherence to forecasted productivity ratios by approving all weekly schedules prior to submittal to the Food and Beverage Director.

· Hosts daily and weekly Food & Beverage meetings, manager meetings, pre-shift meetings, ATGT meetings, and post-shift meetings.

· Performs any other duties assigned by management.

Qualifications:

· Minimum of 5+ years progressive experience in Food & Beverage Management.

· Leadership experience in a full service, luxury hotel, or four diamond hotel operation strongly preferred.

· Must have extensive hands-on food and beverage knowledge and experience including managing multiple outlets, banquets, inventories, menu development and P&L responsibilities.

· Strong understanding of forecasting, budgeting, scheduling, checkbook management, productivity, inventory controls, P&L analysis, food and beverage cost controls.

· Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.

· Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.

· Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.

· Must have the ability to manage deadlines.

· Must have the ability to delegate, effectively train and coach a team with diverse talents.

· Must have proven selling, negotiating and presentation skills.

· Must have highly developed customer service skills with strong attention to detail.

· Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook.

· Must possess a valid Manager's ServSafe and eTips certificates.

· Maintain a professional business appearance, attitude, and performance.

· Must have a flexible schedule and be willing to work nights, weekends, and holidays.

· Must be able to lift/move up to 50lbs