Recreation Supervisor

Overview: 

The Recreation Supervisor will run the pool operation by monitoring the team of Pool Rentals, Oceanside servers service needs, engaging with guests, and creating memorable vacation moments. 

Responsibilities: 

• Responsible for opening and closing procedures for pool scape- all associates, cleanliness and service opportunities. 

• Create and deliver clear stand-up plan for team daily, at start of each shift- Oceanside/ Rentals team 

• Take guest reservations, pool and beach rentals and creating a welcoming experience 

• Host and assist execution of daily craft offerings, camp themes 

• Demonstrate creativity, crowd management quality service with every interaction 

• Effectively handling guest complaints and resolving issues with courage and confidence 

• Communicate end of day recap to management detailing action items, staff issues, follow-up needed, etc. 

• Inspect all department areas daily, monitor cleanliness, organization and reporting of safety hazards with follow-up 

• Must be able to work with many different departments to serve our guest needs and requests 

Qualifications: 

• Computer Programs Utilized: 

• Kronos (correcting missing punches, time edits) 

• Birchstreet (supply ordering) 

• Microsoft Outlook/Calendar 

• Microsoft Excel 

• Resort Suite (reservations, charging tickets) 

• Xola 

• Working Environment & Physical Demands: 

• Exterior and occasionally interior of hotel with exposure to various weather conditions such as extreme heat, cold, rain, wind, sun and darkness with limited lighting. 

• Must be able to stand and exert well-paced mobility for up to 6 hours in length. 

• Must be able to lift up to 25 lbs. on a regular and continuing basis. 

• Must be able to push and pull carts and equipment weighing up to 100lbs. on a regular and continuing basis. 

• Must be able to bend, stoop, squat and stretch to fulfill lifting task.