Transportation Supervisor

Overview:

To provide a welcoming environment and efficient valet services in accordance with guest’s and Omni expectations.

Responsibilities:

• Provide our guests with an exceptional arrival and departure experience that makes them feel welcome.

• Engages the guest to provide superior guest service.

• Ensures the valets are staged to maximize the guest experience.

• Manages the traffic at the front of the hotel.

• Supervise the valet and front drive staff.

• Coordinates activity in the drive with the Guest Service Agents to ensure timely delivery of luggage and guest vehicles.

• Conduct key audit with the Valet team at the end of each shift.

• Conduct safety checks on parked vehicles.

• Maintains the cleanliness of the front of the hotel.

• Notifies the Front Desk and Guest Services of VIP arrivals whenever possible.

• Loads the baggage in the cars for departing guests.

• Maintains a clean and orderly appearance of the work area at all times.

• Other duties as assigned.

Qualifications:

• Must be 21 years of age

• Must have a valid driver's license with an official motor vehicle record that meets the recommended criteria outlined by our insurance carrier. *Required

• Minimum of 6 months hospitality or related industry experience

• Must be able to operate both standard and automatic transmissions.

• Demonstrate strong customer service skills.

• Ability to communicate clearly and effectively in a courteous manner.

• Exceptional customer service skills: smile, welcoming attitude, ability to engage and make a great first impression.

• Excellent grooming and body language to represent the Omni brand.

• Ability to multi-task, work well under pressure in a fast-paced environment.

• Ability to work outdoors in all weather conditions.

• Ability to stand for prolonged periods during shift.

• Must have an excellent driving record.

• Must have a valid Texas driver’s license.

• Must be able to work flexible schedules including days, evenings, weekends and holidays.

• Previous leadership or supervisory experience strongly preferred.

• Previous related experience highly preferred.

• Must be willing to subject to a drug screen and MVR background check