Advisory Operations Specialist

Lead with Purpose. Partner with Impact. 

The Advisory Operations Specialists are the primary contact for all operational needs regarding managed accounts, including our flagship advisory platform, AdvisorEnterprise. As a member of the Advisory Operations team at Kestra, you will be held to the highest customer service standards

What You’ll Do:

• Commitment to culture requires a demonstration of professionalism, accountability, customer/client
• focus, and teamwork.
• Form relationships with our top firms.
• Empower advisor success through reinvention, advocacy, and integrity.
• Become an expert on our flagship managed account platform, AdvisorEnterprise, as well as our other advisory platforms.
• Assist advisors and their staff with questions regarding advisory operational policies and procedures via phone and email queues.
• Work closely with our partners at Envestnet.
• Train advisors and staff on managed account platforms with an emphasis on Envestnet.
• Help advisors implement a unified management strategy through access to third party money managers and a full suite of resources to build, manage and implement investment solutions.
• Maintain log of communication with field, custodians, and vendors via Salesforce.
• Act as operational primary point of contact for Advisor Enterprise and other advisory products within Kestra.
• Stay informed of updates to policies and procedures that relate to our managed account platforms.
• Ensure a full understanding of managed account enhancements before release to the field.
• Review and promote new managed accounts.
• Review and approve service requests to ensure instructions are logical and compliant, and transactions are executed correctly.
• Monitor all service requests daily to ensure action is being taken when appropriate (release accounts for investing, approve check requests, process journals, for example).
• Work with Cashiering department to monitor deposits and withdrawals.
• Master the internal systems that Kestra uses including AdvisorComplete, Envestnet, Laserfiche, FCCS’s FBSI system, Wealthscape, Salesforce, RevPort and other custodial sites.
• Back up Operations department by processing new accounts and maintenance items as needed.
• Partner with service team members to ensure a seamless and effortless client experience.
• Other tasks may be assigned depending on department volumes.

What You Bring: 

• High School graduate or equivalent.
• College degree or equivalent industry related experience preferred.
• Financial services industry experience preferred.
• Call center experience a plus.
• Proficiency with Microsoft office products including Word, Excel, Outlook, and PowerPoint.
• Knowledge of Internet and ability to research and retrieve information.
• Understanding of Company, departments, and team’s role in the organization.
• Ability to interact well with internal and external customers.
• Strong oral and written communications skills.
• Strong problem solving skills.
• Strong organizational skills and ability to prioritize tasks.
• Attention to detail.
• Ability to multi-task and adjust to changing priorities in a fast-paced environment.
• Maintain a positive attitude.
• May be required to work overtime, as necessary.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Series 7 Licenses; or ability to obtain within 6 months of request from management.
• Ability to obtain the Series 66 and 24 within 3 months of request from management