Senior Associate - Brokerage Operations

Position Summary

Interactive Brokers is seeking a detail-oriented Senior Associate to join our global team and serve as a key liaison between prospective institutional clients and internal subject matter experts. This role will be instrumental in supporting business development efforts by managing the end-to-end process of Due Diligence Questionnaires (DDQs) and Request for Proposals (RFPs) across all IBKR entities worldwide. The successful candidate will work on the ongoing build out and maintenance of our RocketDocs database platform to streamline and enhance our response capabilities.

Key Responsibilities

DDQ/RFP Management

• Manage global DDQ and RFP requests from institutional clients and prospects across all Interactive Brokers entities
• Coordinate with internal stakeholders to ensure timely, accurate, and comprehensive responses
• Review and analyze client requirements to determine appropriate response strategies
• Maintain response quality standards and ensure consistency across all submissions
• Track and report on DDQ/RFP pipeline, success rates, and performance metrics

Database Management & Technology

• Lead the build-out and implementation of the RocketDocs database platform
• Develop and maintain a comprehensive library of standardized responses and supporting documentation
• Ensure database accuracy, currency, and accessibility for global teams
• Continuously optimize database structure and content based on emerging client needs and regulatory requirements
• Train team members and stakeholders on database functionality and best practices

Stakeholder Management & Collaboration

• Partner with department heads and subject matter experts (SMEs) across Legal, Compliance, Risk Management, Technology, Operations, and Finance
• Facilitate knowledge transfer sessions and maintain strong working relationships with internal teams
• Coordinate review cycles and approval processes with appropriate stakeholders
• Serve as primary point of contact for DDQ/RFP-related inquiries

Process Improvement & Strategy

• Identify opportunities to streamline DDQ/RFP processes and improve response times
• Develop standardized templates, workflows, and procedures
• Monitor industry trends and competitor approaches to enhance our competitive positioning
• Support business development initiatives through market intelligence gathered from client requests

Required Qualifications

Education & Experience

• Bachelor’s degree in Business, Finance, Economics, or related field
• 3-5 years of experience in financial services, preferably with exposure to institutional sales, client onboarding, or business development
• Previous experience with DDQ/RFP processes in brokerage, asset management, or related financial services environment

Technical Skills

• Proficiency with database management systems and content management platforms
• Experience with RocketDocs or similar DDQ/RFP management software (preferred)
• Advanced Microsoft Office Suite skills, particularly Excel and PowerPoint
• Familiarity with CRM systems and project management tools

Core Competencies

• Exceptional written and verbal communication skills
• Strong analytical and problem-solving abilities
• Excellent project management and organizational skills
• Ability to work effectively across multiple time zones and cultural contexts
• Detail-oriented with strong quality control mindset
• Ability to manage multiple priorities and meet tight deadlines

Preferred Qualifications

• Experience working with global financial services organizations
• Knowledge of regulatory frameworks across multiple jurisdictions
• Understanding of prime brokerage, execution services, and institutional trading
• Experience with process automation and workflow optimization
• Project management certification (PMP, Agile, etc.)