Client Servicing - Secure Login Assistance Associate I

IBKR is looking for motivated, analytical and methodical individuals with a financial services industry background and professional demeanour to join an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.

The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new and changing technologies.

Your Responsibilities:

• Handling client inquiries about IBKR's security system via phone, chat and tickets.
• Problem management with a focus on security protocols and practices.
• Assisting clients in configuring and using IBKR's two-factor authentication smartphone app.
• Identification and escalation of issues pertaining to the secure login of clients using IBKR's smartphone app.

Qualification and Experience:

• Good mastery of Windows and/or macOS computer systems and basic office applications.
• Experience and advanced user knowledge of iOS and Android smartphone operating systems.
• Excellent understanding of apps and smartphones.
• Previous experience in a client service role.
• Languages: fluency in English. Any additional language is a plus.

Required Skills:

• Excellent and demonstrable client service skills
• Navigating multiple computer applications while interacting with clients.
• Analytical approach to problem-solving.
• Ability to engage and maintain a conversation with clients
• Ability to learn and adapt to new information and technology platforms
• Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment.

Company Benefits & Perks: 

• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings.

*Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.