Client Services Associate I

Interactive Brokers, India is looking for professionals having experience in international BPO with strong communication abilities.

Job Responsibilities:
•Respond to retail and professional clients' inquiries via inbound calls, email, and online chat
•Obtain a thorough knowledge of products offered by IB on various global exchanges
•Assist clients with opening and funding accounts
•Show clients how to use different features of the Trader Workstation
•Explain margin requirements to clients
•Investigate trade issues and order executions
•Knowledge of securities regulations impact on customers

Qualifications:
•Experience: 2+ years of Client services experience in the International BPO industry
•Education: University degree (Bachelors) required
•High level of MS Excel skills required
•Language skills: Fluent English
•Good quantitative/analytical skills
•Excellent oral/written communication skills are required.

Company Benefits & Perks: 

• Competitive salary package.
• Performance based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company paid snacks.
• Hardship/shift allowance with company provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company sponsored team building events and outings.

*Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.