Mental Health Assistant Director

GOODWILL INDUSTRIES OF GREATER NEW YORK & NORTHERN NEW JERSEY INC.

JOB DESCRIPTION

Position Title: Assistant Director, PROS Program

Location: NYC- Harlem

Benefit Classification: ​Full-Time Benefitted​

Position Type: ​FLSA - Exempt​

About This Role 

The Assistant Director of the PROS Program supports the overall leadership, clinical integrity, and daily operations of a New York State OMH‑licensed PROS program. This role assists the Director in ensuring high‑quality, recovery‑oriented services; regulatory compliance; staff development; and achievement of program outcomes. The Assistant Director plays a critical role in supervising staff, supporting service delivery, and promoting a culture of recovery, person‑centered care, and accountability.

Essential Responsibilities

Program Operations & Clinical Oversight

• Assist in overseeing daily operations of the PROS program to ensure services are delivered in accordance with OMH regulations and PROS standards
• Assume operational leadership in the Director’s absence
• Implementation of program policies, procedures, and workflows

• Provide clinical oversight of PROS services, including Community Rehabilitation & Support (CRS), Intensive Rehabilitation (IR), and Ongoing Rehabilitation & Support (ORS)
• Ensure services are recovery‑oriented, person‑centered, trauma‑informed, and culturally responsive
• Review clinical documentation for quality, timeliness, medical necessity, and regulatory compliance
• Participate in case reviews, team meetings, and interdisciplinary treatment planning

Referral Management & Coordination

• Oversee the intake and admission process, ensuring timely screening, eligibility determination, documentation, and enrollment.
• Conduct intake to assess eligibility, appropriateness, and service needs
• Gather demographic, clinical, psychosocial, and insurance information
• Coordinate admission timelines; promote timely access to care/services
• Explain program services, expectations, and consent requirements to clients
• Communicate with referral sources regarding eligibility, documentation needs, and admission status
• Maintain referral logs in EHR, and intake tracking reports, process enrollment in CAIRS

Staff Supervision & Development

• Provide direct supervision to staff and student interns, as assigned

• Participate in hiring and performance evaluations
• Support staff onboarding, training, coaching, and performance management.

• Promote staff engagement, professional development, and adherence to ethical and clinical standards

Compliance & Regulatory Oversight

• Ensure compliance with NYS Office of Mental Health (OMH) regulations, PROS service definitions, and billing requirements
• Support audits, site visits, chart reviews, and corrective action plans

• Collaborate with compliance, and billing teams
• Monitor documentation practices to ensure services are properly documented, billed, and supported
• Track program metrics such as census, engagement, and outcomes
• Monitoring IPS fidelity, delivery of employment services, and track vocational outcomes.
• Assist with reporting requirements and data submissions (specifically as it relates to IPS and employment)

Collaboration & Stakeholder Engagement

• Collaborate with internal departments, community providers, hospitals, & referral sources
• Support participant engagement, grievance resolution, and service coordination
• Promote recovery principles and participant voice within program operations

Qualifications

Education:Master’s degree in Social Work, Mental Health Counseling, Psychology, or related field required.  Active NYS clinical license (LMSW, LCSW, LMHC, or equivalent) required.

Experience:

• Minimum of three years of behavioral health experience, including at least one year of supervisory or program leadership experience.
• Prior experience in a PROS program or OMH‑licensed setting preferred

• Working knowledge of NY OMH PROS regulations and recovery‑oriented practice
• Experience with clinical documentation, utilization, and compliance standards
• Excellent organizational, leadership, and problem‑solving skills
• Ability to lead teams, manage competing priorities, and support change initiatives
• Proficiency with EHR systems and reporting tools

Work Environment:Office‑ and program‑based setting

ADDITIONAL DUTIES 

This position may be required to perform additional duties consistent with organizational needs and strategic priorities 

What We Offer  

• Generous Time off policy to use when you need it 

• Health, wellness and financial resources to help you achieve our personal goals  

• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance 

• Retirement matching programs and contributions 

• Transit and commuter benefits 

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