Career Facilitator - Digital Equity

JOB DESCRIPTION 

Job TitleCareer Facilitator 

DepartmentWorkforce Development 

Reports ToWFD Director, Program Manager, Coordinator 

Positions SupervisedNone 

Pay GradeA-11 

Employment ClassProfessional Hourly – Non-Exempt 

EEO Class2-Professionals 

Authorized DriverNO 

This job description in no way states or implies that these are the only duties to be performed by the employee occupying thisposition. Employeesmaybe requiredto follow other job-related instructions and to perform other job-related duties asrequested, subject to all applicable state and federallaws. Certainjob functions describedhereinmay be subject topossible modificationin accordance withapplicable state and federal laws. 

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Summary 

With the understanding that business and employers are key customers of the workforce development system, apply knowledge of modern job search,recruitmentand retention strategies toassistparticipants with disabilities and other barriers to develop necessary skills to obtain,maintainand advance in competitive employment through group and classroom facilitation. 

Additionally, this role will facilitate digital skills workshops to provide participants with the knowledge to effectively and confidently pursue employmentand day-to-day living activities.This training may include basic computer skills, online finance, internet safety and the use of standard computer applications that are critical for success in the digital world. 

Essential Job Functions 

• Assess current participant skill levels and compare them with the standard. 

• Apply principles of classroom management and various teaching styles to increase skill level and competence of participants. 

• Ability to communicate complex information clearly to participants withdifferent levelsof skill and knowledge and recognize when adjustment to the level or type of instruction is needed to ensure training success. 

• Facilitate workshop-style programming to individuals with disabilities and other barriers.Act as lead facilitator but encourage and engage participation from Career Consultants throughouttraining. 

• Evaluate the performance of trainees before and after sessions toassesseffectiveness of training. Use indicators and established instruments to evaluate and document program and participant's performance and outcomes.  

• Create and update training materials to ensure teaching of best practices. 

• Identifythe kinds of information individuals need, including assessments, toassistparticipants to make realistic career decisions, and direct participants to the information as well as developing training plans that address employer needs and job-seeker capabilities. 

• Access, analyze, and use local, state, and national electronic and non-electronic labor market information delivery systems and databases toassistparticipants to explore, set and achieve goals. 

• Create an environment that enables all individuals to contribute to their fullest potential.  

• Identifyand implement innovative methods and adapt materials to meet needs of and deliver services to diverse or special populations. 

• Listen to customer concerns and protect customer confidentiality. Display empathy and caring. Makeappropriate referrals.  

• Identifycustomer needs and expectations to create positive customer satisfaction. Listen to customer concerns andsolicitfeedback.  

• Understand the importance of accountability and record maintenance.  

• Possess analytical and observation skills that coupled with knowledge and information can lead to effective problem-solvingassistance. Seekadditionalresources when needed for problem resolution.Take actionrequiredto prevent problem reoccurrence. Take personal responsibility for solving problems.  

• Demonstrate knowledge of federal, state, and local workforce development programs, funding guidelines, and workforce development codes. Interpret current laws and structure to deliverappropriateservicesandunderstandshow their own workimpactsthe system’s goals.  

Ancillary Job Functions 

• Deliver and apply knowledge of modern job search,recruitmentand retention strategies toassistparticipants in achieving career goals. Providecustomerswith career exploration and job development skills.  

• Teach and reinforceappropriate workreadiness skills toassistcustomers with obtaining andmaintainingemployment. 

• Write case notes, memos,reportsand other correspondence usingappropriate grammar,spellingand punctuation. 

• Enter case notes and related reports intoCaseworthyto document services to each customer. 

• Perform other related duties as assigned. 

Education and Experience– An equivalent combination of education, training and experience will be considered. 

·Bachelor’s degree in Human Services, Human Resources, Education, or Counseling, or the equivalent combination of education and experience with a minimum of four years of experience in Workforce Development, Outplacement, Recruitment, or Vocational Counseling. 

·Requires certification in CPR and First Aid as well as crisis intervention training, as needed. 

·Must havevalidOH driver’s license and personal auto insurance. 

Knowledge,Skillsand Abilitieswhich may be representative, but not all-inclusive of those commonly associated with this position. 

·Engage customers, colleagues, agencies, and partner associates in a positive, professional manner. 

·Communicate with internal and external customers. Ask questions for clarification. Share informationin a timely manner. Use communication skills and teamwork to maximize opportunities.  

·Value anddemonstratepublic relations skills and marketing skills. Leverage resources from both internal and external customers.  

·Understand the basic principles of teamwork and activelyparticipatesin team activities.  

·Value the development of professional networks. Knowledge of business-to-business relationship building and sales, marketing, and business principals.   

Work Environment– Environmental or atmospheric conditions commonly associated with the performance of the functions of this job. 

•  General office conditions. Exposed to moderate noise levels. 

Physical Abilitiesthat are commonly associated with the performance of the functions of this job.The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonableaccommodationsmay be made to enable individuals with disabilities to perform essential functions. 

• Light sedentary office work, such as typing, speaking on the phone, and using a computer to enter data. 

• Must be able to sit, stand and/or walk for extended periods of time. 

• Must be able to have repetitive wrist,handand/or finger movement to type and work on computer. 

• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment. 

• Be able to occasionallylift upto 15 pounds 

• Be able to travel, as needed. 

• Regular attendance is a necessary and essential function.