Google Workspace Admin - Software Engineer

Make an Impact

We are seeking a Google Workspace Admin (Collaboration Support Engineer) to join our Information Technology team at Fossil Group inBengaluru, Karnataka. If you are passionate about collaboration tools and delivering seamless end-user support, this could be the perfect role for you. In this dynamic and global company, you will play a key role in ensuring the reliability, performance, and continuous improvement of our Collaboration Services ecosystem.

What you will do in this role

Application Support & Incident Management

• Provide high-quality application support ensuring adherence to SLAs for response and resolution times
• Manage incidents and service requests through ITSM tools in line with IT Operations policies and procedures
• Troubleshoot and resolve low to medium complexity issues across collaboration platforms
• Analyze business impact of incidents and ensure minimal disruption to users through timely resolution

Collaboration Tools Administration

• 1-3 years of exp inGoogle Workspace Administration
• Support and maintain collaboration platforms includingGoogle Workspace, WordPress, DocuSign, ClickUp, QuickBase, Jira, and similar tools
• Perform user administration, access management, and system configurations
• Track application updates and manage version control to ensure system stability

Stakeholder Communication & Service Excellence

• Provide clear, timely communication to users and stakeholders on incidents, updates, and resolutions
• Build strong relationships with internal stakeholders to enhance service delivery and user satisfaction
• Deliver a high standard of customer service while managing competing priorities

Documentation, Governance & Continuous Improvement

• Maintain accurate and up-to-date support documentation and knowledge base articles
• Ensure compliance with change and release management processes
• Monitor service metrics and suggest improvements to enhance performance and efficiency
• Participate in rotational on-call support as required

Who You Are

• Hands-on experience as a Google Workspace Administrator
• Experience supporting collaboration tools such as WordPress, ClickUp, DocuSign, QuickBase, Jira, or similar platforms
• Experience in end-user support across multiple technologies in a global environment
• Familiarity with ServiceNow or equivalent IT Service Management tools
• Understanding of change management, release management, and software development lifecycle
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent verbal and written communication skills with the ability to explain technical concepts in business terms
• Strong customer service mindset with the ability to manage stakeholders effectively

What We Offer

• Competitive compensation and benefits package
• Support for work-life balance, including time-off programs
• Hybrid work opportunities, where applicable
• Learning and development support
• Employee product discounts
• An inclusive, collaborative, and values-driven workplace