Program Director, Permanent Housing

Reporting to the Assistant Vice President, Programs, the Program Director, Permanent Housing for 1760 provides strategic, clinical, and operational oversight for a supportive housing program serving individuals transitioning from shelter into permanent housing. The Program Director provides oversight of day-to-day operations and a multidisciplinary team, ensuring high-quality, trauma-informed services that support housing stability and tenant engagement. They establish program structure, foster collaboration across teams, and support a strong, community-oriented environment.

The Program Director utilizes a trauma informed and harm reduction approach to provide case management and social services support to tenants with long histories of homelessness, serious mental illness, substance use, etc. These critical support services help individuals and families to make the successful transition from homelessness and support long term housing stability. This position is full-time and in-person, generally Monday through Friday, 9:00 AM–5:00 PM, with flexibility as needed to support program operations across sites.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Successful oversight and performance management of case management, tenant services, and administrative supportive staff, providing regular, structured supervision meetings for direct reports
• Responsible for implementing supervisory strategies, and systems of accountability to ensure that staff have adequate support, guidance, and oversight at all times
• Ensure that responsible clinical services are being implemented to address the behavioral health needs of all tenants including onsite medication monitoring, delivering opiate overdose prevention services, triaging and conducting risk assessments, completing Single Point of Access (SPOA) applications to connect tenants to additional services, and coordinating care with hospitals
• Implement strategies to promote housing stability including assisting tenants to understand their rights and responsibilities, lease obligations, rent responsibilities, recertification obligations, etc.
• Support onsite Property Management with landlord/tenant matters including tenants with lease violations and rent arrears and attend regular management meetings Oversee and successfully implement effective strategies for case management and tenant services, following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
• Manage adherence to program contracts, regulatory requirements, and internal guidelines, ensuring all performance targets and service delivery benchmarks are consistently met
• Responsible for incident management including implementing effective strategies to help prevent incidents; following all policies, protocols, and best practices for managing incidents when they occur; developing appropriate follow-up plans; and ensuring the timely and accurate reporting internally and externally as required
• Respond and engage with external partners including community boards, elected officials, and other community members, including co-facilitating a Community Advisory Board with the Building Director
• Responsible for program outcome measures and performance targets and utilize management tools and data to create systems of accountability to ensure performance measures are achieved
• Responsible fiscal management of the program budget Support professional growth and learning for program staff through regular, structured supervision, team meetings, in-service trainings, modeling, enhancing organizational awareness, and ensuring thorough communication with internal and external partners
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• NYS Licensed Masters Social Worker (LMSW) required
• Minimum 5 years of supervisory experience required
• Experience working in supportive housing or similar settings, and with homeless or formerly homeless populations strongly preferred
• Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
• Experience with crisis intervention, including risk assessments and incident management
• Ability to work successfully with a wide range of internal and external stakeholders
• Demonstrated success in working in a fast-paced environment with multiple priorities
• Ability to delegate and motivate staff to achieve deliverables
• Ability to communicate (verbally and written) with diverse populations and stakeholders
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; Familiarity with Access-based databases and the ability to learn new programs are required
• Bilingual (Spanish) preferred