Infrastructure Support Engineer

Position:                           Infrastructure Support Engineer

Department:                   Technology                 

Reporting Relationship:Reports to the Director of Infrastructure

Status:                             Full-Time (Exempt)

Position Summary

The Infrastructure Support Engineer provides hands-on technical support for Tepper Sports & Entertainment’s core infrastructure environments. This role serves as a bridge between end-user support and senior infrastructure engineering, supporting systems, network, and cloud platforms that enable day-to-day operations and large-scale live events.

The Infrastructure Support Engineer is responsible for troubleshooting, maintaining, and supporting infrastructure components, while partnering closely with Systems Administrators, Network Engineers,Cybersecurity, and the Helpdesk team.

Primary Responsibilities

• Provides operational support for Cisco network infrastructure (core, edge, wireless), ensuring reliable connectivity across enterprise, stadium, and event‑critical environments.
• Supports Cisco solutions including ISE, ThousandEyes, and Cisco Spaces, enabling network access control, device profiling, experience monitoring, path visibility, and location analytics to proactively identify and resolve issues.
• Monitors, troubleshoots, and resolves on‑prem and cloud‑connected network services, collaborating with server, Azure, and vendor teams (including Cisco TAC) to maintain high availability and performance.
• Performs routine infrastructure maintenance tasks such as patching, monitoring, and health checks.
• Assists with backup monitoring and recovery activities, including validating job success and supporting restore testing.
• Troubleshoots infrastructure-related incidents escalated from the helpdesk, working to resolve issues efficiently and securely.
• Collaborates with Systems Administrators and Infrastructure Project Managers on infrastructure upgrades and deployments.
• Supports documentation efforts, including runbooks, standard operating procedures, and troubleshooting guides.
• Assists with event-driven and after-hours support as required, including game days and major venue events.
• Follows security best practices and change management procedures when performing infrastructure work.

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• 5+ years of experience in a systems administration role.
• Experience supporting Cisco Networks and Cisco ISE is required.
• Hands-on experience designing and supporting large scale networks.
• Strong experience with Microsoft Azure services and administration.
• Working knowledge of Microsoft Entra ID (Azure AD), identity lifecycle management, and access controls.
• Experience administering enterprise backup and recovery solutions.
• Familiarity with Windows Server environments; Linux experience is a plus.
• Relevant certifications (Azure Administrator, VMware, or similar) preferred.

Skills for Success

• Strong foundational knowledge of infrastructure technologies and operational support.
• Ability to troubleshoot across systems, virtualization, and cloud environments.
• Clear communication with technical teams and support staff.
• Strong attention to detail and adherence to operational procedures.
• Willingness to learn and grow into more advanced infrastructure responsibilities.

Work Environment

• This job operates in a professional office environment, and will require work at stadium events, as mentioned above, on nights, weekends, and holidays. It may also require travel to off-site partnership events.
• Work is mixed between an office and desk environment, and user or equipment locations throughout the stadium and other satellite properties.
• Work from home using personally provided Internet and availability via personal cell phone may be required during urgent incidents.
• Work may require leaving the facility at times to pick up equipment or attend out of town training.
• Work may include sitting at a desk or computer for long periods of time.
• Bending, standing, reaching, kneeling, and lifting technology equipment may be required.
• Lifting 60 pounds, working on a ladder, using power tools, and performing other facility maintenance functions related to technology infrastructure may be required.
• Walking throughout the facility, sometimes for an extended period, may be required.
• Driving between TSE facilities may be required.