Contract to Cash Specialist

We are looking for aGlobal Specialist, Contract to Cash (C2C) in Sofia, Bulgaria.

As a Specialist, you will be responsible for executing core processes across the global Contract to Cash cycle, including contract administration, billing, invoicing, order management, and delivery coordination — with a strong emphasis on hands-on Zuora experience. The role ensures accuracy, compliance, and timeliness in all C2C activities, supporting global business operations and safeguarding revenues in line with company policies and contractual commitments.

Essential Functions

• Execute billing and invoicing processes primarily within Zuora (and other ERP systems), ensuring accuracy, completeness, and compliance with contractual terms and global policies.
• Review customer contracts for licenses, maintenance, and services, ensuring that terms are correctly reflected in billing, invoicing, and reporting activities.
• Maintain and update global contract and customer records, ensuring alignment with signed agreements and timely status updates.
• Support global logistics processes, including order creation, license delivery, and tracking of contracted products and services.
• Monitor and resolve discrepancies in billing, invoicing, or delivery, coordinating with business, finance, and legal teams to ensure timely resolution.
• Ensure proper application of global revenue recognition policies in line with accounting and compliance requirements.
• Provide accurate and timely reporting on billing, invoicing status, and contract compliance for management and regional stakeholders.
• Collaborate with internal departments (Finance, Legal, Sales, and Business Operations) and global HQ to support C2C compliance and continuous improvement.
• Contribute to initiatives aimed at harmonizing and standardizing C2C processes across regions.

Minimum requirements

• 3–5 years of experience in finance operations, billing, contract management, or related C2C activities.
• Proven, hands-on experience with Zuora is required (experience with SAP or other ERP systems in a Contract to Cash context is a plus).
• Strong accountability and attention to detail in managing billing and contract processes.
• Customer-oriented mindset with effective communication skills across functions and regions.
• Analytical skills to identify and resolve issues within billing, invoicing, and contract execution.
• Planning and organizational skills to manage multiple global transactions and deadlines.
• Collaboration skills with the ability to work effectively in an international, cross-functional environment.
• Proficiency in English, both written and oral, is required; additional languages are a plus.
• Ability to work under pressure while maintaining accuracy and compliance.

Nice to have

• Bachelor's degree in business administration, Economics, Finance, or a related field is desirable.
• Zuora certification (e.g., Zuora Billing or Zuora Revenue) is a strong advantage.
• Advanced proficiency in Excel; knowledge of Access and project control tools is an advantage.
• Specific training in accounting, treasury, or contract management is preferred.
• Experience in multinational or matrix organisations is desirable.
• Proficiency in Portuguese, French, German, and/or Arabic would be a plus.

Benefits

• 25 working days' annual leave — 5 above the statutory minimum — rising with tenure through the loyalty programme
• Supplementary private health insurance (Groupama) covering outpatient, hospital, dental, vision and preventive care, with family members addable
• MultiSport card, co-funded by ARIS, for gyms and sports facilities nationwide
• Monthly Edenred gift card
• €700 one-time work-from-home allowance on joining
• Hybrid working — up to 3 days from home per week — with a free secured office parking space