Dispatcher

What You’ll Do:

• Dispatch and coordinate client service work requests to repair and maintain fire protection components to include extinguisher, suppression, and sprinkler systems for our district office.
• Follow-up on current customer jobs to make sure they are completed to the customer’s satisfaction.
• Handle all escalated calls and research the problem to determine what issues may be affecting the customer.
• Manage service level expectations which include the technician’s arrival & departure times, job quoting and providing timely updates.
• Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner.
• Track customer paperwork and submit timely and accurately.
• Work cross functionally with other teams and departments.
• Answering phone calls and email messages and providing support to our customer base.  

Qualifications and Requirement:

• Strong background in customer and interpersonal communication skills.
• Proficiency of MS Office: Outlook, Excel, Teams.
• Customer Service/Dispatch - provide helpful, courteous, accessible, responsive and knowledgeable support to staff, clients, and others, at all times.
• Problem Solving - Identifies potential issues, find solutions by looking beyond the obvious, and apply effective methods for solving problems to support the business objectives.
• Detailed oriented and demonstrate a high degree of accuracy when performing data entry and confidence working in a fast-paced environment.

• Ability to analyze and revise operating practices to improve efficiency.

 Ideal Candidate Will have:

• Strong verbal and written communication skills (Strong Phone Skills)
• Professional
• Sense of urgency
• Detail oriented
• Production/Task focused
• Ability to multitask
• Time management skills
• Problem solving skills
• Team player