Duty Manager - Rydges Ringwood

Front Office Duty Manager — Rydges Ringwood

About EVT

Rydges Ringwood is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers — because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

Proudly owned and operated across Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and "too easy" service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.

About the Hotel

Rydges Ringwood is your gateway to Melbourne's East and the Yarra Valley, with 103 contemporary rooms and spacious apartments, four meeting rooms, an on-site restaurant and bar, and a fitness centre. Conveniently located on Maroondah Highway close to Eastland Shopping Centre and public transport, the hotel is a popular choice for business travellers, shoppers and leisure guests alike. As Front Office Duty Manager, you'll co-ordinate and oversee the running of the hotel in the absence of the Hotel Manager or Guest Experience Manager, with a particular focus on Front Office operations, hotel security and maximising profitability.

Key Responsibilities

• Oversee the day-to-day running of the hotel while on shift, ensuring all departments are adequately staffed and operating smoothly.
• Be aware of VIP and group arrivals and departures, ensuring all preparations are made ahead of time.
• Greet guests and visitors in a professional, welcoming manner, acting as the face and ambassador of the hotel.
• Manage the hotel complaint system, resolving guest requests and issues in a professional, timely manner.
• Maximise average room rate and occupancy through yield management and liaison with key departmental personnel.
• Monitor department expenditure, cashiering procedures and financial controls in line with budget guidelines.
• Direct and supervise Front Office personnel, supporting training, rostering and staff development.
• Maintain the hotel's duty log, ensuring all relevant shift information is accurately recorded.
• Lead the hotel through crisis management or incident response as required, ensuring compliance with WH&S and evacuation procedures.
• Ensure adequate security procedures are in place at all times, protecting hotel assets, staff and guests.

What You'll Bring

• Previous experience in a Duty Manager, Front Office or hotel supervisory role.
• Strong leadership skills, with the confidence to direct a team and make decisions under pressure.
• A commercial mindset, with an understanding of room rates, yield management and departmental budgets.
• Excellent guest service instincts and the composure to resolve complaints and unexpected issues professionally.
• A working knowledge of hotel systems, security procedures and crisis or incident management.
• The flexibility to work a variety of shifts.

How You Work

• Hands-on and non-hierarchical — leads from the front.
• Owner's mindset — acts on data/feedback; ships improvements.
• Resilient and solutions-focused — stays calm, moves fast.
• Inclusive leader — values diverse perspectives; builds belonging.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels — no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

Apply Now

Join Rydges Ringwood and become an EVT experience creator, opportunity taker, the ultimate Daymaker.

Join and make a positive impact on our people, communities, and environment every day.

Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in — don't wait! We can't wait to see the places your career will go with EVT.

When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.

Police Check

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.