BCC Cinemas Capalaba – Duty Manager

BCC Cinemas is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place. 
 

About EVT:  
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.  
 
 
About BCC Cinemas: 
Since 1923, BCC has been more than just a cinema; it’s been at the heart of the community, bringing the magic of movies to life. BCC is iconically local, community-run, and proudly regional. We're all about the customer experience, going that extra mile, every time. If you too are a customer service superstar, then we want to hear from you! And loving movies is a big bonus!

Key Responsibilities 

Operational Responsibility for a Cinema Complex

• Monitor and ensure customer service to the highest possible standard and perform all duties associated with the day-to-day operation of a cinema complex.
• Assume responsibility, as needed, for the administration of the cinema, demonstrating flexibility and readiness to fulfil administrative duties when required.
• General maintenance/ adjustment of lighting, sound systems, computers and other technical equipment within the cinema that falls within capabilities and training.
• Ensure the maintenance of a secure working environment in every department, prioritising the safety and well-being of all personnel. This includes the implementation and oversight of safety protocols and procedures to minimise risks and promote a secure workplace.
• Demonstrate a comprehensive understanding of reporting systems, including proficiency in end-of-week and end-of-day procedures, to facilitate accurate and efficient data management.
• Cinema programming skills and knowledge. 
• Competency in the applicable rostering system. May be responsible for conducting the rostering process. Supports accuracy in timesheet management. 
• Demonstrates awareness of and understanding in the applicable industrial award.
• Operates flexibly between work areas.
• Responsible for all primary cash handling and associated procedures.
• Demonstrates the capability to undertake payroll reporting and audits, displaying proficiency in managing payroll processes with accuracy and attention to detail.
• Maintains up to date Senior First Aid Certificate.
• Maintains up to date RSA Certificate (where applicable).
• A Duty Manager at this level has attained competency in Level 4 Bio-Box specific accountabilities, as outlined below:
• Correctly power up/down digital equipment including but not limited to projectors, servers, air conditioning and exhaust systems.
• Manual running of sessions.
• Ingest content via TMS & Local Server.
• Manually transfer content.
• Manually change a session and session time.
• Server storage content & SPL clean up.
• Identify faults and repair as necessary, undertake diagnostics, recover digital logs.
• Audio Video content requirements for Conference and Events: set up and operate AV equipment, laptops, audio format changes etc., including the use of Foxtel and satellite decoders.
• May include xenon replacement as instructed by a Technical Manager. Only undertaken with the appropriate training and while wearing the correct PPE.
• Event/BCC TV Updates, BGM (Background Music).

Overall Leadership and Team Management

• Recognise the strengths of, and opportunities for, team members across the location, promptly addressing, or reporting any areas of concern to the Assistant Manager and General Manager for resolution.
• Competently oversees training and supervision of Levels 1 and 2. 
• Implement and communicate effectively with cinema teams any campaigns or events.

Revenue and Financial Responsibility for Cinema

• Responsible for day-to-day cash control including balancing of safe and cash registers.
• Understand and apply quality control techniques.
• May manage and/or assist in the completion of stocktake. Supports stock control and inventory management processes and procedures. 
• Effectively monitor & respond to payroll considerations on a shift-by-shift basis.
• Holds competency in preparing nightly, weekly, and monthly accounts for HQ.

Customer Service

• Address and respond to customer feedback, demonstrating attentiveness and commitment to resolving issues effectively.
• Guarantee that customers receive an elevated level of service from all departments, prioritising customer satisfaction and positive experiences.
• Make internal and external customers and their needs a primary focus, building and sustaining productive customer relationships.

Sales & Promotional Opportunities

• Guarantee thorough reading and understanding of campaign briefs to ensure effective implementation and adherence to outlined strategies.
• Follow time limits set by support centre or General Manager/ Assistant General Manager.
• Ensure that displays are impeccably presented, maintaining a standard of visual excellence, including but not limited to F&B planograms. 
• Demonstrate proficiency and knowledge in Promotions and C&E (Conferences and Events), including expertise in voucher sales. Support the successful execution of all on-shift promotional activities and C&E functions.

Skills & Experience
These are the desired skills and experience for this role:

• Current Cinema Worker Level 2 with detailed supervisory experience
• Above average level computer literacy
• Retail, Food and Beverage, Cash Handling experience
• First Aid Certificate 
• RSA

Benefits & Perks   

• Incredible team member discounts from your first day on-the-job.   
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.   
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.   
• Awesome winter and summer savings and discounts at Thredbo.   
• Rapid career growth opportunities through our EVT network.   
• Local community involvement, volunteering and charitable giving.    
• Australia and NZ’s largest and most diverse experiences company 

 
JoinBCC Cinemasand become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.