Visitor Management Rep - PRN

Summary

Job Description:

Visitor Management Representative

PRN

The PBX/Switchboard Department serves as the central communication hub for Baptist Health Lexington, supporting patients, visitors, team members, and clinical staff across the hospital. The department is staffed 24/7, providing continuous support to clinical operations, security, and patient services. With a focus on professionalism, excellent customer service, and attention to detail, PBX/Switchboard contributes significantly to the smooth, safe, and efficient functioning of the organization.

The Visitor Management Representativeis responsible for providing exceptional customer service whilesupporting the hospital's physical security and visitor management program. This position serves as thefirst point of contact for patients, visitors, vendors, contractors, volunteers, and guests entering the facility.The Visitor Management Representative verifies visitoridentity, screens visitors accessing securedareas/units and ensures compliance with hospital security policies. The Visitor Management Representative will alsomonitor Security cameras for entry points into the facility as well as entrances to  

their designated unit of work. The Visitor Management Representative works with Security toidentifyhazards and potential security threats to the facility. In such instances, the Visitor ManagementRepresentative will ensure that prompt,appropriate, notifications are made to Security, the Clinical HouseSupervisor, Emergency Services, and/or any other intervening bodies as applicable. 

Job Description: 

• Welcome all patients, visitors, vendors, contractors, and guests in a professional, courteous, andcompassionatemanner. 

• Provide excellent customer service whilemaintaining security awareness 

• Answer questions and provide directions throughout the hospital 

• Assist visitors with wayfinding and general hospital information. 

• Resolve routine visitor concerns and refer complex issues to Security or department leadership. 

• Maintain a calm,respectful and service-oriented environment for all visitors. 

• Enforce hospital visitation policiesin regard to patient units as well as the facility. 

• Verify visitor authorization for restricted nursing units. 

• Deny entry when visitorsfail to meet established security or visitation requirements. 

• Identify and report suspicious activity to Securityimmediately 

• Assist with after-hours visitor access procedures 

• Coordinate with Securityregarding visitor issues requiring intervention. 

• Communicate effectively with nursing unitsregarding visitation requests 

• Maintain positive working relationships with Patient Access, Nursing, Administrative personnel, andany other department. 

Job Requirements: 

• High School Diploma or Equivalent 

• One-Year related experience 

Benefits: 

• Preventive Plan 

• Retirement Plans 

• Flimp Decisions -Flimp Decisions will help you pick the best value planoption given your expected medical needs. The proprietary algorithm provides a personalized financial analysis and recommendation, considering both premium and expected out-of-pocket cost (copays, etc.), as well as other important plan features. 

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is anEqual Employment Opportunity employer.