Product Consultant

Job Description 

Role - Product Consultant  

Shift - Flexible (24*5) 

The Role -   

Customer Support – ESG Domain 

We are looking for a client representative to join our Client Support team to support accounts globally in theESGDomain.The team empowers investors to make more sustainable investment decisions. The Client Support team works alongside a diverse range of asset owners, asset managers, and some of the leading financial institutions around the world. Weoperate in a lively and collaborative environment where no one day is the same.       

You will support clients from the onboarding to daily technical and operational inquiries and other account management-related tasks, including account permissions and deliverable set up, as well as support on content-related questions on ourresearch data and methodologies. All of these will be in theESG Domain. 

You will:   

• Gain exposure to an international team, working closely with both Client Success and Sales across regionsin theESG Domain 

• Escalate to the account owner whereappropriate.  

• Support the team tomaintain and improveclient retention andclient satisfaction, Understanding ESG Methodology and Data. 

• Providingquick resolution onclient Queries withstrict adherence to SLA’s 

 
Key Responsibility:

• Support the management of client relations in APAC, EMEA and AMERICAS involving a portfolio of asset owners, asset managers, banks, insurance companies, and other financial institutions.  

• Support clients in accessing and understanding Sustainalytics’ suite of research products andESG data for the purpose of incorporation into their investment processes and escalating appropriately.  

• Ensure that clients have access to their subscribed research through our online platform and/or receive recurring or one-off standard services, reports, ordeliverables.  

• Respond quickly to client queries to resolve problems and ensure an effortless customerexperience.  

• Administrate client information in our internal relationship management system; and  

• Understanding, Interpreting and Analyzing client requests whether Data or Methodology.  

• Having skills to Triage new cases while multi-tasking with client calls and existing cases 

• Being familiar with ESG data sets and parameters 

Requirement:

• 1-3 years of relevant work experience, especially related to customerservice andESG domain understanding. 

• Undergraduate degree in a related discipline (business, finance, environment, and/or social sciences);  

• Strong customer service skills andprocess focus 

• Ability to understand and process client inquiriesefficiently.  

• Excellent interpersonal, communication, and writingskills.  

• Meticulousness and attentiveness todetail.  

• Efficient, well-organized team-player witha high level ofintegrity.   

• Ability to handle pressure. 

• Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint

• Alignment with Sustainalytics Mission Vision and Values 

• Willingness to support global clients in their time zones 

• Fluent in English (writing and speaking) is a hard requirement.  

Morningstar is an equal opportunity employer 

Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.