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Job Title: ServiceNow Lead – ITOM, CMDB, HAM & SAM
Diverse Lynx India
- Location not stated
- Staff / Principal
- 16 hours ago
- ServiceNow
- ITIL
- SOAP
- Certified System Administrator
16 hours ago
Experience: 6–8 Years
Locations: Bangalore, Pune, Noida, Chennai
Shift Timing: 6:00 PM – 3:00 AM IST
Job Summary
We are looking for an experienced ServiceNow Lead with strong expertise in ITOM, CMDB, Hardware Asset Management (HAM), and Software Asset Management (SAM). The ideal candidate will be responsible for leading ServiceNow implementations, configuration, integrations, and enhancements while ensuring effective IT service management and asset lifecycle management.
Key Responsibilities
- Lead the design, configuration, implementation, and enhancement of ServiceNow ITOM, CMDB, HAM, and SAM modules.
- Manage CMDB data quality, configuration items (CIs), relationships, and data integrity.
- Configure and maintain ServiceNow Discovery, Service Mapping, and ITOM capabilities.
- Implement and manage Hardware Asset Management (HAM) processes, including asset lifecycle tracking, procurement, deployment, maintenance, and retirement.
- Manage Software Asset Management (SAM), including software license compliance, software discovery, usage tracking, and license optimization.
- Establish and maintain CMDB governance, data reconciliation, and identification rules.
- Collaborate with infrastructure, IT operations, procurement, and application teams to align ServiceNow solutions with business requirements.
- Lead technical discussions, requirement gathering, solution design, and implementation planning.
- Troubleshoot technical issues, manage escalations, and ensure platform performance and stability.
- Develop technical documentation, process workflows, reports, and dashboards.
- Mentor team members and provide technical guidance to ensure quality deliverables.
- Follow ITIL best practices and ServiceNow development standards.
- 6–8 years of experience working with the ServiceNow platform.
- Strong hands-on experience in ITOM and CMDB.
- Experience with ServiceNow Discovery, Service Mapping, and CMDB Health.
- Hands-on knowledge of Hardware Asset Management (HAM) and Software Asset Management (SAM).
- Understanding of CI relationships, identification and reconciliation rules, and CMDB data governance.
- Experience with ServiceNow workflows, Flow Designer, Business Rules, Client Scripts, and integrations.
- Knowledge of REST/SOAP APIs and integration with enterprise systems.
- Strong analytical, troubleshooting, communication, and stakeholder-management skills.
- Ability to lead technical activities and coordinate with cross-functional teams.
- ServiceNow Certified System Administrator (CSA).
- Relevant ServiceNow ITOM, HAM, or SAM certifications.
- Knowledge of ITIL processes and IT asset lifecycle management.
- Experience with enterprise-scale ServiceNow implementations and platform upgrades.
The ideal candidate should combine strong technical expertise in ServiceNow ITOM and CMDB with practical experience in HAM and SAM. Candidates should have the ability to lead technical deliverables, improve CMDB data quality, optimize IT asset management processes, and support enterprise ServiceNow implementations.
Work Requirement: Candidates must be comfortable working the 6:00 PM to 3:00 AM IST shift.
Job Title: ServiceNow Lead – ITOM, CMDB, HAM & SAM · Diverse Lynx India