Sr. Client Services Associate

Job Description:

A bit about this team 

Phreesia is a healthcare SaaS platform used by thousands of medical practices to manage patient intake, access, and billing.We're always building,and the product looks different every quarter. 

Client Services is where that building meets reality. 

When ahealthcare organizationsigns with Phreesia, the first person they work with is on this team. You own the implementation: configuration, training, go-live, and the early proof that they made the right call.We're fast, and we work at it. Our time-to-live has consistently come down aswe've built better tools, and the team has stayed ahead of it.  

Many of our clients get to try Phreesia before they fully commit. That means the implementationisthe close. When you bring a client live well,they stay. Our conversion ratesits around 95%.Salesgets the signature. This team earnsthe stay. 

This team sits within Client Solutions, alongside Client Success and Client Support.Thepeople who carry the relationship forward aftergo-live are your colleagues, not a downstream team you handthe client offto. 

Whatyou'd own 

End-to-end onboarding: from signed contract to confident go-live and optimization. You manage the timeline, the stakeholders, the configuration, and the training.Clients rely on you to tell them what good looks like, how similar organizations have solved the same problem, and when a request they're asking for won't actually serve them.You're the expert in the room. 

The final mile of the sale: for free-trial clients, a smooth implementation is what converts them. Your work has a direct lineto revenue. 

Early adoption: getting clients live is step one. Getting them to use the platform and realize value fast is the job, recommending the industry best practices that drive adoption, benchmarking a client against what you've seen work across hundreds of organizations, and helping them retire the workflows they built before Phreesia existed. 

The product frontier: every time Phreesia launches something new, this team is first to implement it.You'll know the product deeply because youhave to, andyou’ll have direct access to our product team. 

The feedback loop:you'll see what breaks, what confuses clients, and what delights them before anyone else does. That intelligence shapes what we build next. 

The honest part 

This is a high-output role.You'll manage multiple implementations at once, each with its own timeline and cast of stakeholders. Up to 50%travel is real. Healthcare organizations need you on-site for training and go-lives, particularly early in the relationship. 

You also have to know the product technically. Adoption is the whole job, and clientsdon't adopt what youcan't explain — which means learning the configuration logic, what the platform can andcan't do, and where aclient's request meets a real constraint. Configuration experienceisn't a prerequisite. Building it is. 

You'll also alwaysbe learning something new. Phreesiareleases new features and products year-round, so the platform you train clients on in Januaryis not the oneyou'll be training them on inApril. If you want to master one thing and stay there, thisprobably isn't the right fit. If you want to be the person who knows the productbetter thanalmost anyone, becauseyou've implemented it acrosshundreds of healthcare organizations,that's the edgeyou'll build here. 

Where this goes 

We onlyhire into Client Solutions at this level.That'sdeliberate. Every path on this team runs through this role becausethere's no shortcut to the product depth and client trustyou'll build in it. 

The Director of Client Services who leads this team,Megan Flynn, started as an Implementation Associate.Nathan Newtonjoined as a Client Services Associate and is now aManager leading ourtop enterprise clients. Both people are still here and are part of the interview process. 

If you love implementations, you can go deep — both currentClientServicesDirectors grew up in this work. If your instincts run toward long-term client strategy, theClient Success team sources exclusively from Client Services andis notlooking anywhere else. If you develop strong product instincts from the frontlines, that path has led to Product Management too. 

Your manager will build a development plan with youin your firstmonth and revisit it as your interests sharpen. 

Ready? 

Ifturningbrand-new clientrelationships into lastingones anddo it faster and better than anyone in the market,I'd like to talk. 

Base salary: $85,000–$120,000 depending on experience, plus comprehensive benefits, flexible PTO, Summer Fridays, 401K.   

Every conversation is confidential.  

A few requirements  

• Bachelor’s Degree required   

• Proficient in Microsoft tools and experienced implementing AI to support efficiency in your work  

• Ability and willingness to travel up to 50% of the time  

• Ability to work Eastern Standard hours 

Who We Are:

At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!

Top-rated Employee Benefits:

• 100% Remote work + home office expense reimbursements

• Competitive compensation

• Flexible PTO + 8 company holidays

• Monthly reimbursement for cell phone + internet + wellness

• 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada

• Variety of insurance coverage for people (and pets!)

• Continuing education and professional certification reimbursement

• Opportunity to join an Employee Resource Group. Learn more here:https://www.phreesia.com/workforce/

We strive to provide a diverse and inclusive environment and are an equal opportunity employer.