Sr. Program Manager, Customer Programs

JOB SUMMARY 

The Senior Program Manager (P5)is responsible for leading complex, high-value NVIDIA customer programs across the full product lifecycle, from opportunity assessment through production and ongoing customer engagement. This role serves as a direct interface between Jabil and NVIDIA, ensuring alignment across engineering, operations, supply chain, quality, manufacturing, and executive leadership teams. 

The successful candidate will drive program execution, manage customer relationships, coordinate global cross-functional teams, and ensure delivery against aggressive schedule, cost, quality, and businessobjectives. This position requires strong leadership, technical aptitude, executive communication skills, and the ability tooperate effectively in a fast-paced hyperscale and AI infrastructure environment. 

KEY RESPONSIBILITIES 

Customer & Business Leadership 

• Serve as the primary program management lead for assigned NVIDIA programs, opportunities, and strategic initiatives. 

• Lead program management activities spanning opportunity assessment, customer onboarding, program launch, execution, and production support. 

• Build andmaintain strong relationships with customer stakeholders, business unit leaders, and cross-functional teams. 

• Align customer priorities with organizationalobjectives to drive successful business outcomes. 

Program Governance & Portfolio Management 

• Establish andmaintain program governance processes, operating rhythms, and reporting structures. 

• Develop and manage integrated program plans, milestones, risks, issues, and dependencies across multiple initiatives. 

• Provide executive-level visibility through regular status reporting, business reviews, and strategic updates. 

• Ensure alignment, accountability, and continuity throughout the customerlifecycle. 

Cross-Functional Leadership 

• Coordinate activities across engineering, operations, supply chain, quality, procurement, finance, and business unit teams. 

• Facilitate decision-making and drive resolution of issuesimpacting customer commitments. 

• Lead cross-functional reviews to assess readiness, remove barriers, andmaintain execution momentum. 

• Influence stakeholders at all levels of the organization to achieve programobjectives without direct authority. 

Risk Management & Business Execution 

• Identify, assess, and proactively manage program risks, dependencies, and business impacts. 

• Lead escalation management and recovery planning for schedule, quality, cost, and delivery challenges. 

• Drive mitigation plans and ensuretimely communication of critical issues and decisions. 

• Monitor program performance againstobjectives and implement corrective actions when necessary. 

Executive Communication 

• Prepare and deliver executive reviews, customer presentations, and business updates. 

• Translate complex operational and technical information into concise, actionable business insights. 

• Provide leadership with visibility into program performance, resource requirements, risks, and strategic opportunities. 

• Facilitate communication between customer leadership and internal executive stakeholders. 

Success Measures 

• Achievement of program milestones, customer commitments, and businessobjectives. 

• Strong customer relationships and stakeholder satisfaction. 

• Effective management of risks, escalations, and cross-functional dependencies. 

• Executive confidence in program visibility, governance, and reporting. 

JOB QUALIFICATIONS 

KNOWLEDGE REQUIREMENTS 

• Ability to lead complex cross-functional programs involving engineering, operations, supply chain, quality, and manufacturing organizations. 

• Ability toidentify risks, drive issue resolution, and influence decisions across multiple organizations without direct authority. 

• Strong customer engagement, stakeholder management, and executive communication skills. 

• Advanced analytical, organizational, and problem-solving skills with the ability to manage multiple priorities in a dynamic environment. 

• Advanced PC skills, including Microsoft Office and enterprise systems. 

EDUCATION & EXPERIENCE REQUIREMENTS 

• Bachelor's Degree in Engineering, Business Management, Operations, Supply Chain, or related fieldrequired. 

• 7-10 years of experience in Program Management, Customer Program Management, NPI, Operations, Engineering, or related business leadership roles. 

• PMP Certification preferred. 

• Demonstrated experience leading customer-facing programs involving cross-functional teams, executive stakeholders, and technically complex products or solutions 

• Experience supporting technology, cloud, AI infrastructure, networking, semiconductor, or manufacturing environments preferred. 

• Or equivalent combination of education, experience, and/or training. 

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

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