Job Opportunity: Accounts Receivable and Billing (ARB) Specialist via Artech

Job Description
Job Title: Accounts Receivable and Billing (ARB) Specialist
Duration: 26 months contract
Onsite:San Antonio, Texas 78215
Pay rate: $18-$19.13/hr. On W2
Job ID: 26-39999

• Conducts research for slow/dead meters and inactive accounts registering consumption (COMSR) and completes the necessary processes in SAP.
• Installs, removes, or replaces meters (Device Management in SAP) in order to address IDoc (Intermediate Document) errors and other errors due to field meter work not processing in the system.
• Performs duties that are varied, with substantially complex responsibilities, involving troubleshooting or resolving diverse issues and problems.
• Documents all accounts where billing inaccuracies were found and estimates using a daily average to make the necessary account/billing adjustments.
• Resolves customer final bill disputes by performing investigations involving account research, premise research, and public information records research.
• Performs research and analysis on residential, commercial, industrial, and municipal customers to ensure accurate billing using various production systems, including UIQ, EIP, SAP, MDS, and WMIS.
• Obtains over-the-air meter reads for unfulfilled meter read orders, searches for non-communicating AMI meters, investigates high/low demand and consumption failures, and resolves them.
• Explains inaccurate meter registration adjustments and other billing adjustments to customers over the phone.
• Reverses utility bills and re-bills accounts, as well as issues move-ins and move-outs for customers according to established procedures.
• Under limited supervision, plans, conducts, and supervises assignments.
• Maintains records and compiles detailed financial and operational statistics for monthly reporting.
• Assists Walk-ins, Call Center, and Meter Reading as needed by providing assistance to CPS Energy customers with information regarding customer accounts, consumption data, and meter data.
• Remotely executes synchronization (syncing the various systems for AMI Meters) in order to address issues during the field AMI meter installation process or switched meter process.
• Processes tax-exempt requests and ensures that state compliance requirements are met.
• Processes requests from our owner (City of San Antonio) to bill for city services timely and accurately.
• Advises customers of necessary actions and strategies for bad debt repayment.
• Works cross-functionally with upstream Meter-to-Cash stakeholders, including Electric & Gas Meter Shops, Meter Reading, Silver Spring Networks, and Siemens eMeter, on root cause analysis in order to address recurring issues/errors.
• Works in an environment exposed to volatile situations, including irate customers, escalated requests from upper management, and special projects.
• Performs research and analysis of final/inactive accounts with outstanding balances to identify potential matches and transfer balances to active accounts.
• Demonstrates the ability to work with CPS Energy employees and possibly outside agencies, at all levels, as part of the AR and Billing processes.
• Coordinates and leads meetings, training sessions, events, and presentations.
• Updates and/or creates procedural documents as needed.
• Performs other duties as assigned.

• Experience with SAP and Device Management in SAP.
• Knowledge of meter management, AMI meters, and meter reading processes.
• Experience in billing adjustments, account research, utility billing, and account reconciliation.
• Ability to troubleshoot IDoc errors and meter-related system issues.
• Experience with production systems such as UIQ, EIP, SAP, MDS, and WMIS.
• Knowledge of utility billing processes, including move-ins, move-outs, bill reversals, and re-billing.
• Strong research, analytical, problem-solving, and root cause analysis skills.
• Customer service and dispute resolution skills.
• Ability to maintain financial and operational records and prepare monthly reports.
• Strong communication and cross-functional coordination skills.
• Ability to handle escalated customer issues and work with internal teams and external agencies.
• Knowledge of tax-exempt processing and state compliance requirements

Regards,

Koustav Adhikari| Core Staffing

Technical Recruiter

Cell: +1973-967-3586

Email:  Koustav.Adhikari@artech.com 

LinkedIn: linkedin.com/in/koustav-adhikari-4aa823190

360 Mt. Kemble Avenue, Suite 2000, Morristown, NJ 07960 

Website:www.artech.com