Associate - Front Desk Receptionist

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led andvalues-driven leader at every level. To help us achieve this we have the PwCProfessional; our global leadership development framework. It gives us a single set of expectations across our lines,geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. At the Administrative level,you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.  

PwC Professional skills and responsibilities for this management level include but are not limited to: 

• Conduct self in a professional manner and take responsibility for work and commitments. 

• Adapt approaches flexibly to meet evolving team and client requirements. 

• Identify and make suggestions for improvements when problems and/or opportunities arise. 

• Learn about businessneeds are changing and consider the impact on services provided. 

• Proactively learn and incorporate emerging technologies relevant to your role. 

• Handle,manipulate andanalyse data and information responsibly. 

• Communicate with empathy and adapt communication style to meet the needs of the situation and audience. 

• Anticipate the needs of others and takeappropriate action. 

• Embrace different points of view and welcome opposing and conflicting ideas. 

• Uphold the firm's code of ethics and business conduct. 

As a Front Desk, you will: 

• Lead, supervise, and mentor a team of front desk admins, fostering a high-performance team culture committed to exceptional customer service. 

• Oversee and coordinate daily front desk activities including visitor greeting, call handling, inquiries, and escalation management. 

• Nurture hospitality industry best practices to enhance the client and visitor experience at the front desk. 

• Manage staffing schedules and delegate responsibilities to ensure adequate front desk coverage and smooth operations. 

• Train new and existing team members on front desk procedures, firm policies, and service excellence standards. 

• Monitor team performance, provide feedback, and implement continuous improvements to processes and customer service delivery. 

• Liaise with internal stakeholders to manage visitor flow and address operational issues proactively. 

• Maintain thorough knowledge of PwC’s services and protocols to provideaccurate andtimely information to visitors and callers. 

• Ensure the front desk team upholds professional appearance, behavior, and adherence to PwC’s code of ethics. 

• Develop basic/good working relationships with clients and visitors 

• Maintain professional appearance andbehaviour when attending to thegeneral public, and clients  

Preferred skills:

• Good communication skills, and professional appearance andbehaviour 

• Minimum 3 years of hospitality experience withdemonstrated leadership of front desk or reception teams. 

• Customer service oriented 

• Ability to multitask, prioritize, and adapt to dynamic, fast-paced environments. 

• Experience with telephone systems, visitor management technologies, and front desk best practices. 

• Interpersonal and team working skills, professional personal presentation, pays attention to detail, reliable, proactive anddemonstrates initiative, able to work in stressful environment 

• Committed to upholding PwC’s values, ethical standards, and professional business conduct. 

Education(if blank, degree and/or field of study not specified)

Certifications(if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages(If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date