QA Lead (Copado Robotic testing)

Career Category

Job Description

What you will do

Let’s do this. Let’s change the world.Amgen is seeking a QA Lead – Salesforce & Copado Robotic Testing to lead quality engineering and testing capabilities for enterprise Salesforce platforms, including OneCRM and its integrated ecosystem. This role will be responsible for ensuring high-quality, reliable, and compliant application releases through a combination ofmanual, functional, integration, regression, and automated testing using Copado Robotic Testing (CRT).

The QA Lead will own the end-to-end testing strategy and execution, lead cross-functional QA teams, and partner closely with business, product, engineering, architecture, and production support teams to ensure releases meet functional, technical, and quality expectations while supporting Amgen’s mission to serve patients.

Key Responsibilities

QA & Testing Leadership

• Leadend-to-end QA activities for Salesforce applications and their integrated ecosystem, ensuring high-quality releases with minimal production defects.
• Define and drive the overalltest strategy, test planning, execution, defect management, and reporting across releases.
• Lead testing activities acrossfunctional, integration, system, regression, end-to-end, and user acceptance testing phases.
• Ensure appropriate test coverage based onbusiness requirements, user stories, acceptance criteria, technical designs, and integration specifications.
• Serve as theprimary QA point of contact for product, business, engineering, and technology stakeholders.

Manual & Functional Testing

• Lead comprehensivemanual testing of Salesforce applications, including business processes, workflows, validations, security, profiles, permission sets, and user experience.
• Design, review, and maintaintest scenarios, test cases, test data, and expected results.
• Ensure adequate coverage ofpositive, negative, boundary, exception, and end-to-end business scenarios.
• Validate complex Salesforce business processes spanning multiple objects, personas, applications, and integrations.
• Driveexploratory and risk-based testing for business-critical capabilities.

Copado Robotic Testing & Test Automation

• Lead adoption and implementation ofCopado Robotic Testing (CRT) for Salesforce test automation.
• Design and maintainreusable, scalable, and maintainable automated test suites using Copado Robotic Testing.
• Identify appropriate manual regression scenarios forautomation based on business criticality, repeatability, and ROI.
• Establish and continuously improve theautomated regression test suite to increase coverage and reduce manual testing effort.
• Integrate automated testing intoCI/CD and release pipelines wherever applicable.
• Monitor automation execution results, investigate failures, and ensure timely maintenance of automated test scripts.
• Define standards and best practices forCopado Robotic Testing development, execution, and maintenance.

Integration & End-to-End Testing

• Lead end-to-end testing acrossSalesforce and integrated enterprise platforms, including MuleSoft APIs, Databricks, and other upstream/downstream applications.
• ValidateAPI integrations, data transformations, interface processing, error handling, and data reconciliation.
• Coordinate testing dependencies across multiple application and technology teams.
• Ensure critical business journeys are validated across the completeapplication and integration landscape.

Defect Management & Quality Governance

• Establish and enforce standardizeddefect management, triage, prioritization, and closure processes.
• Lead defect triage sessions with business, development, and product teams.
• Ensure defects are appropriately categorized based onseverity, priority, business impact, and release risk.
• Track defect trends, leakage, reopen rates, and recurring quality issues.
• Driveroot cause analysis for escaped production defects and implement preventive actions.
• Establish appropriatequality gates and release-readiness criteria before production deployment.

Test Planning & Release Management

• Develop comprehensivetest plans and testing schedules aligned with sprint and release timelines.
• Estimate QA effort and determine appropriate testing capacity based on release scope and complexity.
• Coordinate QA activities acrossAgile sprints, major releases, hotfixes, patches, and production maintenance releases.
• Assess testing risks and proactively communicate potential impacts to release timelines.
• Provide clearQA sign-off and release-readiness recommendations based on test results, open defects, and residual risks.
• Support post-production validation andhypercare testing following major releases.

Quality Engineering & Continuous Improvement

• Drive the transition from traditional testing toward aquality engineering and automation-first approach.
• Identify opportunities to reduce repetitive manual testing through automation.
• Improve test efficiency throughreusable test assets, automation, standardized processes, and optimized test data management.
• Establish QA standards, templates, metrics, and best practices across the delivery organization.
• Leverage defect and production incident trends to continuously strengthen regression coverage.
• Promoteshift-left testing, enabling early QA involvement during requirements, refinement, and solution-design activities.

Cross-Functional Collaboration

• Partner withProduct Owners, Business Analysts, Architects, Developers, Scrum Masters, and Production Support teams throughout the delivery lifecycle.
• Participate in requirements and user-story refinement to ensure requirements and acceptance criteria areclear, testable, and complete.
• Collaborate with upstream and downstream application teams to coordinate integration and end-to-end testing.
• Act as thebridge between business and technology teams for quality-related discussions.
• Communicate testing progress, risks, defects, dependencies, and release readiness to leadership and key stakeholders.

Team Leadership

• Lead and mentoronshore/offshore QA and test automation teams.
• Drive appropriate allocation of QA resources based on release priorities and workload.
• Provide technical and functional guidance to manual and automation testers.
• Establish standards fortest documentation, traceability, automation, and defect management.
• Drive knowledge sharing, cross-skilling, and capability development within the QA team.
• Mentor team members onSalesforce testing, Copado Robotic Testing, quality engineering, and testing best practices.

Basic Qualifications

• Bachelor’s or Master’s degree inComputer Science, Information Technology, Engineering, Information Systems, or a related discipline.
• 9–13 years of overall experience in Quality Assurance, Software Testing, or Quality Engineering.
• Significant experience leading QA activities forlarge-scale enterprise applications and complex releases.

Preferred Qualifications

• Strong experience inSalesforce functional and manual testing.
• Hands-on experience withCopado Robotic Testing (CRT) for Salesforce test automation.
• Strong understanding of theSalesforce platform, preferably including Sales Cloud, Service Cloud, and/or Health Cloud.
• Experience developing and maintainingautomated regression test suites.
• Experience testingSalesforce integrations, MuleSoft APIs, REST/SOAP services, and data interfaces.
• Experience with enterprise data platforms such asDatabricks is preferred.
• Experience withend-to-end, integration, regression, API, and data validation testing.
• Strong understanding ofAgile/Scrum delivery methodologies and CI/CD practices.
• Familiarity withCopado, Jira, ServiceNow, or similar enterprise delivery and ticketing platforms.
• Experience withtest management and defect tracking tools.
• Strong understanding oftest automation strategy, quality gates, and release-readiness criteria.
• Experience working inregulated environments, preferably pharmaceutical, healthcare, or life sciences.
• Understanding ofGxP, compliance, data privacy, and validation requirements is preferred.
• Proven experience managingdistributed onshore/offshore QA teams.
• Excellent stakeholder management, communication, and leadership skills.

Soft Skills

• Excellentproblem-solving and analytical skills.
• Strong communication and interpersonal abilities with the ability to communicate effectively with both technical and business stakeholders.
• High attention to detail and a strong commitment toquality and customer experience.
• Ability to prioritize multiple testing activities and deliver effectively under tight release timelines.
• Strongownership and accountability for application quality.
• Team-oriented with a proactive and collaborative mindset.
• Ability and willingness tomentor QA engineers and promote testing and automation best practices.
• Ability to challenge requirements and solutions constructively from aquality and end-user perspective.
• Adaptable to changing business priorities, project requirements, and evolving technology.

What You Can Expect of Us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

Together, we live the Amgen values as we continue advancing science to serve patients.