Engineer II, Field Services

Job Title:

Job Description:

The Role: 

The core purpose is the mission of the job – why it needs to be filled and how it fits into the organization. By narrowly defining the Core Purpose,you’re able to definewhat’s needed to solve the existing business challenge(s) 

We arelooking forFieldServiceEngineer based inTainan to serviceEntegris Products orsystems. 

The Field Service Engineer Level IIis responsible for product service and support at customer locations forEntegris Products orSystems. Work performed includes start-up/commissioning, customer training, technical support, troubleshooting/repairs, and maintenance. They are expected to work mostly independently with minimal input from management and Senior Field Service Engineers. 

In this role you will: 

• Deliver field service support and assistance to troubleshoot, repair, maintain and upgrade equipment at customer locations. 

• Provide email and phone responses to customer requests for technicalassistancein accordance with customer agreements and contractual obligations. 

• Develop and translate technical documentation for procedures and processes used by regional FSE teams and customers. 

• Promote, manage, and execute Preventative Maintenance Agreements at customer sites.  

• Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs.  

• Always follow safe work practices, attend safety training as assigned, andcomply with all Entegris, customer and local safety regulations. 

• Providetimelysupport to global FSE teams through email and international travel asrequired. 

• Maintain proper documentation for all on-site field service, support calls and any critical equipment information gathered via phone/email. 

• Provide parts/labor/travel requirementsto local CSR (Customer Service Representative) for customer quote generation. 

• Work with local sales and application engineers to ensure customer satisfaction with service performance and delivery and to coordinate cross-functional meetings and technical actions asrequired. 

• Provide detailed verbal and written feedback to Engineering, Quality Assurance, and otherdepartments as necessary.  

• Complete special projectsassigned bymanager. 

• Attend and successfully complete all factory-based and local technical training and corporate training as assigned. 

Traits we believe make a strong candidate: 

• Technical,engineering or scientific degree or equivalent field service experiencerequired 

• Familiar with MS Office tools,SAP and PLCskillsis a plus. 

• Fluent Mandarin, capable of written and oral English,Strong communication skills, English fluency a significant plus 

• The ability to work both independently and as a team isrequired while communicating effectivelywith both internal and external customers. 

• Semiconductor and/or gas industry experience a plus 

• Ability to obtain a valid Passport and Visas for international travel isrequired 

Your success will be measured by: 

• People and Teamwork 

• Accountability, Integrity, and Trust 

• Creativity and Innovation 

• Dedication to Excellence 

• Growth mindset  

• Good problem-solving 

• Good team player, self-motivated and proactive