Supervisor, Reimbursement

Who We Are

ABOUT ENOVIS™

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visitwww.enovis.com.

What You'll Do

AtEnovis™wepayattentiontothedetails.Weembracecollaborationwithourpartnersandpatientsandtakeprideinthepursuitofscientificexcellence—withthegoaloftransforming medical technology as we know it.

Becausethat’showwechangethelivesofpatientsforthebetter.Andthat’showwecreatebettertogether.WhyworkatEnovis?Seeforyourself.

As a key member oftheRevenue Cycle Management team, you will play an integralpartinhelpingEnovisdrivethemedicaltechnologyindustryforwardbytransformingpatientcare and improving patient outcomes.

JobTitle:Supervisor – Customer Service

Location: Hyderabad,India

BusinessUnit: RevenueCycleManagement

RoleSummary:

Areyoudetail-orientedandresults-driven?Wearelookingforamotivated,customer-focusedindividualtojoinourteamasSupervisor-Customer Service.Inthisrole, Supervisor-Customer Servicewillberesponsiblefor evaluating and monitoring customer interactions to ensure compliance with company standards, policies, and quality benchmarks. This role helps maintain high service levels by identifying gaps, recommending improvements, and supporting training initiatives.

Thisisanincredibleopportunitytoworkinafast-moving,patient-focusedsettingamongstextraordinarilytalentedprofessionalsdedicatedtomakinglife-changing innovationspossibleinorthopedicsandbeyondwithbrandssuchasDonJoy,Aircast,ProCare and Exos.

KeyResponsibilities:

The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need.

• Conduct regular audits of customer service calls, emails, chats, and other interactions.
• Assess compliance with service protocols, scripts, and regulatory requirements.
• Evaluate customer satisfaction, communication quality, and problem-resolution effectiveness.
• Document findings and prepare detailed audit reports for management.
• Identify trends, recurring issues, and areas for improvement.
• Collaborate with supervisors and trainers to develop corrective action plans.
• Provide feedback and coaching recommendations to enhance team performance.
• To mentor users on customer issues with professionalism and efficiency.
• Collaborate with other departments (sales, operations, IT) to improve customer experience.
• Prepare audit dashboard and share with senior leadership
• Ensure compliance with company policies and industry regulations.

RequiredSkills:

• Excellentverbalcommunicationskillswithneutralaccentandactivelistening
• Attention to detail and accuracy in evaluations.
• Ability to provide constructive feedback diplomatically.
• Knowledge of compliance and regulatory requirements in customer service.
• Problem-solving and process improvement mindset.
• Ability to work independently and make decisions under pressure.
• Flexibility to work in night shifts/US time zones.
• Teamplayerwiththeabilitytomentorandsupportjuniorstaff.
• Abilitytowork5daysaweekinHyderabadoffice

Qualifications:

• BA, B.Com, B.Sc, Healthcare Management, or equivalent.
• Experience in customer service, quality assurance, or auditing (2+ years)
• Experience at Supervisor level 0-1+ year
• Strong analytical and reporting skills.
• Excellent communication and observation abilities.
• Familiarity with CRM systems, call monitoring tools, and auditing techniques.

ABOUTENOVIS

EnovisCorporation(NYSE:ENOV)isaninnovation-drivenmedicaltechnologygrowth companydedicatedtodevelopingclinicallydifferentiatedsolutionsthatgenerate

measurablybetterpatientoutcomesandtransformworkflows.Poweredbyacultureof continuousimprovement,globaltalentandinnovation,theCompany’sextensiverangeofproducts,servicesandintegratedtechnologiesfuelsactivelifestylesinorthopedics andbeyond.Visitwww.enovis.comtolearnmore.

“Creatingbettertogether”.It’stheEnovispurpose,andit’swhatdrivesusandempowersuseverydayonaglobalscale.Weknowthatthepowertocreatebetter–forourcustomers,ourteammembers,andourshareholders–beginswithhavingthe bestteam,pursuingcommongoals,operatingatthehighestlevels,anddeliveringextraordinary outcomes.

WhatdoescreatingbettertogethermeantousatEnovis?Discoverthe“why”behind our purpose, values and behaviors:

OurEnovisPurpose,ValuesandBehaviorsonVimeo

Weofferacomprehensivebenefitspackagewhichincludes:

• Medical,Life,andAccidentalInsurance
• LeavesandHolidays
• TransportationAllowance/PickandDropFacility
• NightshiftAllowancesandOtherBenefits

ABOUTENOVIS

EnovisCorporation(NYSE:ENOV)isaninnovation-drivenmedicaltechnologygrowth companydedicatedtodevelopingclinicallydifferentiatedsolutionsthatgenerate

measurablybetterpatientoutcomesandtransformworkflows.Poweredbyacultureof continuousimprovement,globaltalentandinnovation,theCompany’sextensiverangeofproducts,servicesandintegratedtechnologiesfuelsactivelifestylesinorthopedics andbeyond.Visitwww.enovis.comtolearnmore.

EQUALEMPLOYMENTOPPORTUNITY

Enovisprovides equalemployment opportunities basedonmerit, experience, andotherwork-related criteria and without regard to race, color, ethnicity, religion, national origin,sex,age,pregnancy,disability,veteranstatus,oranyotherstatusprotectedby

applicablelaw.Wealsostrivetoprovidereasonableaccommodationtoemployees’beliefsandpracticesthatdonotconflictwithEnovispoliciesandapplicablelaw.We valuetheuniquecontributionsthateveryemployeebringstotheirrolewithEnovis.

EQUAL EMPLOYMENT OPPORTUNITY
Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.