[Job] Customer Experts for messaging app - Spanish - Athens

Position: Customer Expert

Work model: Remote

Location: Athens, Greece

Employment type: Full-time

What you will do:

• Handle tickets, following support procedures and policies.

• Communicate with customers via chat & e-mail, following support procedures and policies.

• Follow specified workflows for incident identification, escalation, resolution and closure.

• Track and follow cases to ensure they closed in an efficient and timely manner.

• Apply a content policy to digital content and execute handling procedures with consistency.

• Work towards reaching targets as set out by client statement of work as well as internal targets.

• Ensure high quality and safe experiences for both people and businesses.

• Follow company and client procedures and guidelines.

What we expect from you:

• Superior verbal and written skills inSpanish

• Very good English knowledge

• Ability to understand the main ideas of complex text on both concrete and abstract topics

• Ability to fluently interact without strain for either party.

• Experience working with direct consumers, in B2C environment; B2B is a distinct advantage

• High attention to details and follow through

• An effective team player who is able to also work independently

• Proven ability to deal with problems and solve them effectively

• Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience

• Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)

• Competitive monthly salary + 2 extra salaries per year

• Health care benefits and numerous other discounts

• Full training by certified instructors

• Professional growth &development opportunities

• Special eventsas well ascommunity & social responsibility initiatives

• Free online Greek language courses

• State of the art premises, providing a great working environment with relaxing break areas