Event Staff - MGM Music Hall Fenway

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

The Event Staff position will protectively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at MGM Music Hall Fenway.

WHAT THIS ROLE WILL DO

• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
• Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
• Direct restroom and concessions lines, as needed, to shorten guest waiting times.
• Assist in resolving guest complaints. Work staff entrance and give out employee badges
• Help maintain PPE and sanitization inventory
• Communicate venue information about policies and procedures to guests
• Report maintenance and cleaning issues to the respective department manager in a timely manner.
• May fill in temporarily with a department to support staffing levels during peak or break times.
• Greet guests as they enter and leave the venue. May also distribute advertising flyers.
• Check restrooms frequently to make sure guests' lines are moving and alerting the cleaning when necessary.
• Keep records of inquiries, complaints, or comments.
• Help with VIP programming under the direction of the Operations Manager
• Report maintenance and cleaning issues during a show to the respective department manager.
• Monitor and log lost and found items
• Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility
• Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue
• Prevent and resolve altercations among guests
• Maintain control by circulating through your work area throughout the shift
• Set up area before opening (stanchions, table configuring, etc.)
• Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shift

WHAT THIS PERSON WILL BRING

• High School Diploma or equivalent
• At least 2 years in Guest Service and communications
• Creative thinker and problem solver
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting
• Ability to work late hours
• Flexible schedule

EQUAL EMPLOYMENT OPPORTUNITY 

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growingbusiness we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.   

 
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physicaldisability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.   

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair ChanceOrdinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. 

We alsoafford equal employment opportunitiesto qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancyin accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes toparticipate ina timely, good faith, interactive process with a disabled applicant todetermine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited toidentify reasonableaccommodations that can be made toassist them to perform the essential functions of the position theyseek. Any applicant who requiresan accommodationin order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis. 

HIRING PRACTICES 
The preceding job description has been designed toindicate the general nature and level of work performed by employees within this classification. It is not designed tocontain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired of employees assigned to this job. 

Live Nation recruitment policies are designed to place the most highly qualifiedpersons available ina timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. 

**Please note that thecompensation information provided is a good faith estimate for this position only and is providedpursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might bepaid. It assumes that the successful candidate will be in Colorado or perform the position fromColorado. Similar positionslocated outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work,required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment whendetermining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions. 

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.