Partner Support Specialist

Inbank is a financial technology company with an EU banking license that connects merchants, consumers, and financial institutions on its next-generation embedded finance platform. Our financing solutions are embedded seamlessly into the shopping journey of 6,000+ retailers. This helps our merchant partners grow their businesses, while end customers benefit from a frictionless shopping experience wherever they are. With a focus on innovation and growth, we are looking for talented people to join our team of 440+ working across our offices in Estonia, Latvia, Lithuania, Poland, and the Czech Republic.

We’re looking for aPartner Support Specialist to join our Estonian Sales team in Tallinn. In this role, you’ll support our Partner Sales Managers in their day-to-day work, work closely with merchant partners, and help maintain smooth cooperation across sales processes. You’ll also keep our systems accurate and up to date, providing a seamless experience for our partners.

If you enjoy working with people and systems, are interested in sales, and have a keen eye for detail, we’d love to hear from you!

What you’ll be doing:

• Providing a high-quality support experience to our merchant partners and sales team.
• Onboarding new partners by setting up profiles, users, products, and payment options in our systems.
• Preparing monthly sales reports and supporting partner bonus and invoice-related processes.
• Preparing and drafting cooperation agreements and other partner documentation.
• Supporting partners with product and process-related questions and providing training when needed.
• Collaborating closely with internal stakeholders and ensuring accurate product and process information is shared.

What will help you succeed in this role:

• 1-2 years of relevant previous experience in a similar role (e.g. Sales Support Specialist/Assistant, Insurance Assistant, or related position).
• Interest in sales processes and the ability to work effectively with multiple stakeholders.
• Strong analytical and problem-solving skills, with great attention to detail.
• Excellent time management skills and the ability to handle several tasks and priorities at once.
• Strong communication skills and confidence in reaching out to partners and colleagues.
• Advanced user of Microsoft Office, especially Excel.
• Strong communication skills in written and spoken Estonian & English.

What you’ll get in return

• A competitive salary tailored to your experience, along with a comprehensive benefits package.
• Wellbeing support through sports compensation or additional health insurance to help you stay active and healthy.
• Extra vacation days after your third year, giving you more time to rest and recharge.
• A 6-week paid sabbatical after four years, recognising strong performance and long-term contribution.
• A dynamic and inspiring work environment where you’re encouraged to grow and take ownership of your work.
• Flexibility through a hybrid and autonomous way of working, built on trust and accountability.
• The opportunity to collaborate with talented international colleagues across multiple markets.
• Regular team events and additional perks that make work more enjoyable and help celebrate successes together.

Sounds like a fit?

Apply, and our recruitment team will be in touch. If you’re unsure but curious, apply anyway - we’re happy to explore together.