Sr. Customer Retention Specialist

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Position:          CustomerRetentionSpecialist

Job Level:        E3

Location : Bangalore (Onsite)

As a Senior Customer Renewal Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you’ll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you’ll be responsible for meeting or exceeding renewal quotas, proactively identifying and mitigating potential renewal risks, and collaborating closely with cross-functional teams to deliver seamless customer experiences. Your background in renewals or account management—paired with a proven track record in software sales, particularly within the SaaS or subscription space—will set you up for success. If you’re ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you!

Who you’llreportto:

This role reports to VP of Global Customer Retention (based in theUS)

You’ll make an impact by being responsiblefor:

• Meeting or exceeding assigned sales objectives and quotas for renewalbusiness

• Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention

• Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track

• Identifying "at-risk" renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal

• Educating and effectively communicate the value of company solutions to client decision- makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts

• Maintaining, updating, and managing all SalesForce.com renewalopportunities

• Manage large enterpriseaccounts

You will be a great fit if youhave:

• 3 -7 years of Renewal or account managementexperience

• Experience selling software products that are on-demand and recurring innature

• Experience using Salesforce.com as CRMrequired

• Software Sales experience; SaaS or subscription sales (Must)

• ExperienceandknowledgeofAI, Automationand/or APA preferred

• Experience using Salesforce CPQ (is a must)

• You excel in these key competencies:

• High problem-solving ability to learn and adapt quickly while being a self-starter

• Team-orientedwith theabilitytosucceedin anentrepreneurialenvironment

• Committed, enthusiastic and coachable with a desire to thrive in salesenvironment

• Strong presentation and communication skills (verbal, written, andlistening)

• Drive, conscientiousness, and perseverance to conduct outbound sales contactsdaily

All unsolicited resumes submitted to any@automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.