Etopup Platform Operation Team Leader

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

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Job Summary

Job Description

Job Summary
Lead and manage the Etopup Platform Operations team, ensuring the smooth and efficient functioning of the Etopup service, optimizing performance, and delivering exceptional customer experience.

Responsibilities
- Lead and manage the IT Operation team to ensure effective and efficient daily operations

- Plan, assign, and prioritize operational tasks based on business priorities, workload, and resource capacity

- Monitor system availability, stability, and performance to ensure services meet defined SLA and business requirements

- Lead Major Incident Management and coordinate with Application, Infrastructure, Network, Security, Database, and Vendor teams to restore services within SLA

- Drive Root Cause Analysis (RCA) for critical and recurring incidents and ensure corrective and preventive actions are completed

- Review and control Change and Deployment activities to minimize operational risks and prevent production incidents

- Identify and drive operational improvement initiatives to improve system reliability, service quality, and operational efficiency

- Drive automation and process improvement to reduce manual operations, human errors, and operational workload

- Escalate critical issues, risks, and service impacts to management with clear status, impact, action plans, and recommendations

- Maintain and improve operational procedures and documentation

Job Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 5 years of experience in platform operations, IT service management, or a similar role, with at least 2 years in a leadership or supervisory capacity.
- Proven experience with Etopup, mobile money, or similar digital payment platforms is highly desirable.
- Strong understanding of IT operations, system monitoring, and incident management processes.
- Familiarity with database management (e.g., SQL) and basic scripting (e.g., Python, Bash) is a plus.
- Excellent analytical and problem-solving skills with a keen eye for detail.
- Strong leadership, communication, and interpersonal skills.
- Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.

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