Service Technical Support Engineer

Responsibilities / Tasks

We are looking for aService Technical Support Engineer to join our team inAlcobendas. This role offers an excellent opportunity for an experienced engineer to apply deep technical knowledge in a primarily office-based service environment, supporting customers and service teams with strong technical solutions. Candidates with less experience will also be considered, provided they demonstratestrong technical potential and awillingness to develop within the role.

Key Responsibilities

• Manage and analyzecustomer requests in close collaboration with local Sales and Technical Service teams, as well as GEA Technology Centers, ensuring accurate definition of the technical scope for quotations.
• Serve as thetechnical reference for the Service Support team and customers once the relevant service technologies are mastered, acting as the primary technical liaison with the Technology Centers.
• Drive the development oftechnical expertise and capabilities within the local service support team in coordination with the various Technology Centers.
• Prepare and overseequotations and order confirmations, ensuring technical consistency, accuracy, and commercial alignment.
• Process and monitorcustomer orders, returns, and credit notes in SAP, ensuring correct pricing and commercial conditions throughout the Order-to-Cash cycle.
• Coordinate cross-functionally withService Sales, Logistics, Procurement, Finance, and Technical Service.
• Supportdelivery, shipping, and invoicing processes, managing exceptions and engaging with customers and suppliers when required.
• Ensuredata integrity and proactive maintenance ofSAP master data (customers, materials, pricing), identifying and resolving inconsistencies impacting service levels.
• Identifyprocess improvement opportunities and actively contribute to operational excellence and continuous improvement initiatives.

Your Profile / Qualifications

• Bachelor's Degree in Engineering (Mechanical Engineering preferred).
• Previous experience inindustrial or engineering environments is a strong advantage.
• Proven operational experience withSAP, particularly in Quotations, Order management, Deliveries, Returns, Billing
• Fluent Spanish and English, both written and spoken. AdditionalEuropean languages are considered a strong asset.
• Familiarity withlogistics and invoicing workflows.
• High attention to detail anddata accuracy, particularly in master data management.
• Ability to managemultiple priorities in demanding environments.
• Strongorganizational, communication, and stakeholder management skills.
• Customer-centric, service-oriented, and results-driven mindset.
• Commitment tocontinuous improvement and operational quality.

We offer:

• Attractive compensation package aligned with experience and responsibilities
• Private health insurance plan
• Employee Assistance Program
• Flexible working hours and a hybrid working model (up to two days per week remote)
• 23 days of vacation per year
• Great work environment as part of a collaborative team
• Continuous internal training and career development opportunities, both nationally and internationally
• The opportunity to join a company recognized as aTop Employer 2026

Did we spark your interest?
Then please click apply above to access our guided application process.