Director, Refugee & Immigrant Services

JFCS Pittsburgh  

JFCS Pittsburghhas been an innovative forceforcutting-edge
human service deliverysince 1937. Weweave compassion, innovation, and a relentless commitment to dignity and justice through every elementofour work.We partner with people across the region to navigate life’s changes and challenges, ensuring that no neighbor
navigates these difficulties alone.    

We proudly serve job seekers, refugees and immigrants, people experiencing food insecurity, those seeking mental health support, youth, and older adults. Through meaningful support and compassionate care, our goal is to help every person feel valued, empowered, and able to reach their full potential.   

At JFCS, your work matters.You’ll join a team of passionateproblem solvers and strategic thinkers who care deeply about people andaren’t afraid to rethink the way support is delivered. Here, creativity is encouraged, compassion drives every decision, and your impact is feltimmediately in the community.   

If you want your work to spark purpose, connection, and meaningful change—JFCS is where you can make it happen. 

Position Summary 

The leader who steps into this role as Director of Refugee and Immigrant Services will direct and supervise the provision of all immigrant andrefugee socialservices, including refugee resettlement, case management,volunteer andpeer support programs, and community collaborations.   

This leader will have the opportunitytomaintain strong relationships with funders, including partnering with leadership and development staff to craft
grant proposals and reports and oversee the implementation of grants and spending.   

They will be given the freedom to nurture a supportive, trauma-informed, team environment, witha particular focus on cross-cultural dynamics, environmentaland historical contexts, and a focus on work rooted inJFCSvalues anddeepcollaboration.  

This department is staffed by a talented, multi-cultural team of about18 people. The leader will provide ongoing professional development and team buildingso that insight, self-care, and skills are enhanced and supported.  

Leading with strategic approaches to ongoing change
is essential in this role. Immigration and refugee resettlementare in flux, and JFCS's response has beenproactive, creative,andclient centered. JFCS is relied upon by city, county, state, and national entities to inform, ideate, and implement processes that are responsive to the moment, whatever that moment might bring.   

JFCS is looking for a leader who understands
the needs and prioritiesofthe immigrant and refugee community and can
advocate,organize, andinitiate
new
programs andcollaborations. This leader willbe responsible for
representing JFCS both internally and in the external community as an expert in the needs and priorities of the refugee and immigrant community as well as acting as
a liaison to task forces,committees and other organizing bodies regionally and nationally.   

This leadermustbe trained
tounderstand and
identify
cross-cultural biases and have a deep understanding and commitment to addressing cultural differences.
Their role will includedeveloping strategies for inclusivity in the provision of clientservices. 

JFCS is committed to the work of welcoming the newcomer to our region – whoever they may be and however they have arrived here. Wehavebelieved in andsupported immigration and resettlement since JFCS was founded almost 90 years ago. We stand steadfast in this work today and into the future.We are looking for a leader to lay the foundation for a brighter tomorrow. 

Dutiesand Responsibilities: 

Program Leadership and Management

-Ensures that all services, such as case management, peer support groups, servicecoordination
and navigationhaveappropriate policies, procedures, and training that are consistent with JFCS organizational goals and client needs,optimal service delivery and grant and contract requirements. 

-Creates emergency response plans and ensures that programs are able to respond to local and/or global events. 

-Stays abreast of local, state, and national developments concerning refugees and immigrants. 

-Participates in JFCS Leadership activities including the development of strategy, new initiatives, outcomes, impact, and organizational well-being.  

Partnerships and Community Leadership

-Fosters collaborative relationships with other departments within JFCS to comprehensively meet the needs of all clients

-Collaborates with external partners and funders to make them aware of local needs

-Interprets
partner and funder expectations into concretepolicies, procedures, andactions for staff

-Addresses urgent client and service provider issues

-Advocates for change at systems levels

-Acts as a liaison with advisory councils, tasks forces, and advocacy organizations by actively collaborating with other agencies in the field

Resource Development and Implementation

-Partners with the DevelopmentTeam to prepare foundation, state, local and federal
grants and
contracts

-Ensures implementation and compliance related to grants,services and contracts

-Participates in the preparation of reports for grants and contracts with the ultimate responsibility forsubmitting all data with accuracy and attention to detail

-Partnersin building new initiatives for regional and statewide leadership

-Leads on implementation, maintenance, and evaluation of new initiatives

Program Leadership andManagement

-Builds and maintains
a strong team through hiring,onboarding,supervising,professional development, self-care,andcollaborative cross-training

-Sets the tone for an effective and high functioning
team bydemonstrating encouragement, openness, clear communication, self-care, and accountability for thehighest standards in the provision of client services

-Assists with problem solving and resource development when challenging client situationsemerge and ensures a strength-based, client-centered approach to case management

-Convenes and leads departmental and certain project-specific staffmeetingsandoversees the convening of other project meetings as needed

-Provides for the professional and personal development of all department staff, andassists leadership to do the same for their direct reports

Other

-Participates in meetings and conferences regarding
contracts,grants, and partnerships

-Participates in all leadership meetings and activities of JFCS

-Other duties as assigned

Qualifications

-Minimum Bachelor’s degree,Master’s preferred

-Minimum 5 years’ experience working inleadership withnonprofit administration

-Experience working with refugees and/or other immigrants

-Personal experience with the US immigration system preferred

-Experience supervising a large team and mentoring new supervisors

-Collaborative, humble
approach toleadership,with a keen ability to listen critically and assimilate and synthesize diverse opinions, approaches, and information

-Strong experience with programdesign,
thorough
monitoring and evaluationabilities,
andextensive experience with
grantcompliance andevaluation

-Personal qualities of a successful candidate would include creativity, curiosity, a focus on life-longlearning, kindness, insightfulness, strategic thinking, a passion forjustice, and a calm and positive attitude

Physical Requirements

-Prolongedperiods sitting at a desk and working on a computer

-Must be able to lift up to 15 pounds at times