Java (Developer + support)

Title: Java (Developer + support)
Location: Canada
Terms: Contract

Overview

We are seeking a skilled Application Support & Development Engineer to provide ongoing support and contribute to development initiatives. The role involves handling production support tickets, collaborating on incident resolution, and contributing to project-based development work when not engaged in support activities.

Key Responsibilities

Application Support

• Manage and resolve tickets (primarily P3 and P4 priority).
• Handle non-urgent support requests received via
  • Phone
  • Email
  • Microsoft Teams
  • Azure DevOps
• Log and document all support activities in SNOW and Azure DevOps to maintain a knowledge base for future reference.
• Participate in incident management and ensure timely resolution.
• Provide extended support beyond standard hours when working on active incidents.

Development & Project Work

• Contribute to application development and enhancement tasks when not assigned to support tickets.
• Assist in migration, modernization, or project-based work as needed.
• Collaborate with cross-functional teams to deliver project milestones efficiently.

Work Schedule

• Support Window: 8x5 model (8 hours/day, 5 days/week)
• Primary Working Hours: 7:00 AM – 3:00 PM CST
• Flexibility required to extend hours during active incidents or critical support situations.

Required Skills & Qualifications

• Experience in application support and troubleshooting in enterprise environments.
• Familiarity with ticketing systems (SNOW and Azure DevOps preferred).
• Strong documentation and communication skills.
• Ability to manage multiple support channels simultaneously.
• Strong development experience in Java technologies and Angular is a plus.
• Ability to balance support responsibilities with development work.
• Exposure to AI-assisted development or migration projects is an advantage.