PL
J-1739 - Lead Technician, Desktop Services
Phaxis LLC
- 🇺🇸 United States
- On-site
- Staff / Principal
- 1 week ago
- Windows
- Intune
- SCCM
- ITIL
- ServiceNow
1 week ago
What You'll Do
Lead Endpoint Deployments and Technology Refreshes
· Oversee the deployment, configuration, and support of laptops, desktops, printers, mobile devices, and workplace technology solutions.
· Coordinate enterprise hardware refreses, office openings, relocations, and technology rollouts.
· Ensure all endpoint deployments meet security, compliance, and operational standards.
· Partner with vendors and internal technology teams to deliver successful technology implementations.
Drive Operational Excellence
· Coordinate daily Desktop Services activities, ensuring timely completion of incidents, service requests, and project deliverables.
· Prioritize workloads across multiple initiatives while maintaining service-level commitments.
· Act as the primary escalation point for complex desktop, printing, and endpoint-related issues.
· Monitor operational performance and identify opportunities for service improvement.
Provide Technical Leadership
· Lead troubleshooting efforts for critical incidents and high-impact business issues.
· Collaborate with Infrastructure, Security, Networking, Service Desk, and business stakeholders to deliver integrated technology solutions.
Champion Continuous Improvement
· Develop and maintain technical documentation, standards, and knowledge articles.
· Analyze recurring issues and implement proactive solutions to prevent future incidents.
· Support strategic initiatives that modernize and enhance workplace technology services.
Quals--
Lead, Desktop Services
Workspace & Client Services
Shape the Associate Technology Experience
At Travel + Leisure Co., technology is a critical enabler of our associates' success. We are seeking a highly motivated Lead, Desktop Services to serve as a senior technical leader responsible for the deployment, support, and lifecycle management of end-user technologies across the enterprise.
This role is ideal for a self-driven technology professional who thrives in a fast-paced environment, takes ownership of outcomes, and can effectively coordinate operational activities, projects, and technical resources. As a trusted escalation point and technical lead, you will help ensure our associates receive world-class support while driving continuous improvement across our workplace technology environment.
This position aligns with the organization's Desktop Services leadership model and reports within Workspace & Client Services.
What You'll Bring
Required Qualifications
· 5+ years of experience supporting enterprise desktop and workplace technologies.
· Demonstrated experience deploying and supporting:
o Windows operating systems
o Laptops and desktop computers
o Enterprise printing solutions
o Mobile devices
o Microsoft 365 technologies
o Endpoint management platforms such as Intune, MECM/SCCM, Workspace ONE, or similar solutions
· Proven ability to independently manage multiple priorities and deliver results with minimal supervision.
· Strong experience coordinating technical activities, projects, and operational support efforts.
· Exceptional troubleshooting, analytical, and problem-solving skills.
· Strong written and verbal communication skills.
Preferred Qualifications
· Experience leading enterprise endpoint refresh or deployment programs.
· ITIL Foundation certification.
· Microsoft endpoint management or workplace technology certifications.
· Experience with ServiceNow or similar IT service management platforms.
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Success in This Role
Successful candidates will demonstrate:
· Ownership and accountability for results.
· The ability to operate independently and make sound decisions.
· Strong coordination and organizational skills.
· A customer-first mindset.
· Technical depth across endpoint technologies.
· The ability to influence outcomes through collaboration and leadership.
· A passion for continuous improvement and operational excellence.
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J-1739 - Lead Technician, Desktop Services · Phaxis LLC