IVR Developer + Amazon Connect

Epsilon Solutions LTD

🇨🇦 Canada

On-site

2 days ago

Amazon Connect
Cisco
Custom Elements
Java
Tomcat
REST API
OAuth2
XML
AWS

2 days ago

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Job Title: IVR Developer + Amazon Connect
Location : Toronto,ON
Terms: Full Time

Skill Required:
4+ years of experience in DTMF IVR application development in CVP (Contact Center). Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat. Java development with client backend integrations (HTTP REST APIs, OAuth2, XML Web Services, MS SQL Server). Experienced in CVP in Java, API integration, sharing data between IVR and agent desktop, customer self-service solutions. Knowledge of UCCE / ICM (integration of CVP IVR applications with UCCE routing scripts, DNIS, queuing to skill group, CTI variables, Finesse Agent Desktop), Cyara. Strong knowledge of AWS Amazon Connect is a plus.

IVR Developer + Amazon Connect · Epsilon Solutions LTD

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