IVR Developer

Epsilon Solutions LTD

🇨🇦 Canada

On-site

2 months ago

Cisco
Custom Elements
Java
Tomcat
REST API
OAuth2
XML

2 months ago

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IVR Developer
Full Time
Toronto, ON

4+ years of experience in DTMF IVR application development in CVP (Contact Center).Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat.

Java development with client backend integrations (HTTP REST APIs, oAuth2, XML Web Services, MS SQL Server).

Experienced in CPV in Java, API Integration,Sharing data between IVR and agent Desktop, Customer Self-Service Solutions.

Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop),Cyara.

IVR Developer · Epsilon Solutions LTD

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