Family Service Counselor(NE)

• Provides support to clients and family members, frequently conducting face-to-face conversations and meetings.
• Delivers exemplary personalized service and plays an essential role in generating revenue for the cemetery.
• Utilizes a collaborative approach and active listening skills to effectively answer questions and support family members.
• Provides tours of cemetery grounds.
• Designs and delivers presentations on cemetery lots, memorialization services, and other offerings available across multiple Catholic cemeteries.
• Creates potential referral opportunities through excellent customer service.
• Responds to telephone inquiries regarding cemetery products and services.
• Assists families with decisions related to traditional burial and cremation options, including the selection, sale, and design of memorial markers, monuments, urns, and other memorial products.
• Participates in overall cemetery operations within a collaborative office environment, including greeting guests, providing in-person, telephone, and online customer support, offering location assistance, and maintaining accurate and up-to-date sales-related documentation.
• Completes special assignments from the Cemetery Manager and performs other duties as needed to support family requests and daily business operations.

• High school diploma or equivalent required.
• Minimum of three years of experience in face-to-face customer sales within a service-oriented business.
• Demonstrated compassion for those served through the ministry of caring for the deceased and their families.
• Strong written and verbal communication, listening, and office administration skills.
• Highly organized, with the ability to manage and track multiple clients' needs simultaneously.
• Proficiency in Microsoft Excel and Microsoft Word for reporting and communication purposes.
• Basic to intermediate mathematical skills and experience with contract preparation and documentation.
• Demonstrated problem-solving abilities.
• Ability to multitask effectively and prioritize responsibilities.
• Valid driver's license required.

Pay Range: $16.00 - $18.00, Hourly

Benefits:

We offer a comprehensive and competitive benefits package with this position, including health, dental, and vision coverage; employer-paid life and disability insurance; automatic enrollment in the 403(b) plan and employer contribution (whether or not the employee contributes); and generous paid holiday, sick and vacation leave. Please click on the link below for more detailed information:

https://www.archbalt.org/human-resources/employee-benefits/employee-benefits/