Patient Service Representative

Key Responsibilities 

• Greet and acknowledge patients promptly; notify MAs and Providers of their arrival
  
• Answer incoming calls accurately and relay messages as needed
  
• Assist patients in completing medical history and other required forms
  
• Collect demographic and insurance information, financial consent forms, and required authorizations/referrals
  
• Collect co-payments, co-insurances, and past-due balances; explain financial responsibilities to patients
  
• Complete insurance and benefits verifications and notify relevant parties of coverage issues
  
• Schedule follow-up appointments and coordinate authorizations or referrals
  
• Scan patient information and maintain accurate EMR documentation
  
• Prepare charts for the following day according to the practice schedule
  
• Maintain a secure and accurate cash drawer, including daily balancing
  
• Uphold patient confidentiality and HIPAA compliance
  
• Maintain an organized and professional front office workspace
  
• Follow established front office SOPs and site-specific protocols
  
• Perform other duties as assigned
  

• High school diploma, GED, or equivalent working knowledge preferred

• None required

• Minimum of 1–2 years of patient registration or front office experience in a medical or healthcare setting preferred
  
• Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus)
  
• Experience collecting payments and explaining financial responsibilities to patients preferred
  
• Knowledge of HIPAA guidelines and office safety protocols
  
• Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders

• Comprehensive benefits package including medical, dental, and vision plans
  
• 100% employer-paid life insurance
  
• 401(k) with employer match
  
• Benefits begin the first of the month following hire date (for full-time employees)
  
• Generous paid sick and vacation time
  
• 7 paid holidays annually
  
• Opportunities for growth and advancement
  
• Employee referral reward program