IW
ITSM Process Expert
Info Way Solutions LLC
🇮🇳 India
On-site
Manager or above
4 months ago
- Power BI
- Agile
4 months ago
Not enough detail in this posting to match
He/She will work closely with the ITSM Process Manager for Discovery and update the delivered quality of documentation and training materials, process execution, audit readiness, and continuously support the process manager on monitoring, improving and enhancing the processes. Additionally, he/she will be responsible for resolving user support tickets as well as execute functional testing of enhancements and configure and update automated test cases using the tool's Automated Test Framework. Creation and maintenance of Power BI reports is equally part of this role. The candidate will act as a digital process expert and a point of contact for the ITSM processes being part of the agile ITSM BizDevOps team.
ITSM Process Expert · Info Way Solutions LLC